Job Description

Position Overview

The Account Liaison is responsible for obtaining the requisite information required to begin BostonGene’s testing, assisting with the specimen acquisition process, and communicating with clients throughout the BG testing process. This position is assigned to support certain accounts/ territories and is responsible for helping build relationships with field teams and clients. Considerable independent judgment is required to carry out assignments that have a significant impact on clients.

*All applicants need to live in Houston, TX, to support a local client on-site when needed*

Key Responsibilities

• Serves as client liaison for all medical, technical, sales and support services, providing timely resolution to client issues.
• Maintains accurate and complete documentation in client and patient records to continuously improve the customer service process and meet regulatory requirements.
• Meets all deliverables and goals set by the department.
• Provides support to the Sales Directors, Account Service Managers and Medical Science Liaisons for rapid resolution of client issues.
• Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.
• Responds to client inquiries regarding clinical data, referral tests, analysis, and test ordering requirements.
• Meets all regulatory agency requirements as they pertain to job function.
• Supports new case setup and case document management.
• Exercises problem-solving and analysis skills to rapidly solve specimen and case discrepancy issues.
• Facilitates timely and accurate resolution of case discrepancies
• Helps facilitate the new client setup process.
• Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.
• Provides proactive communication to clients related to case concerns or issues.
• Evaluates client concerns, complaints, and trends to recommend changes to accommodate client needs.
• Engages with internal client partners to identify growth opportunities.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years of experience in a physician's office environment, hospital environment, or other patient healthcare setting is highly preferred.
• Proficiency in healthcare and medical terminology is required.
• Knowledge of HIPAA provisions and the importance of the privacy of patient data.
• Strong customer focus and interpersonal skills.
• Demonstrates skills and a high level of attention to detail.
• Willingness to learn and understand the complexity of industry and business.
• Demonstrates ability to utilize specialty software applications for the position.
• Ability to multitask and work in a fast-paced, deadline-driven environment.
• Drive for Results (Service, Quality, and Continuous Improvement).
• Teamwork Commitment to the achievement of team and organizational goals
• Demonstrated aptitude in dealing with demanding client needs and demonstrated effective conflict resolution telephone skills.
• Able to demonstrate the ability to manage time effectively with minimal supervision.

About BostonGene :

BostonGene Corporation is pioneering the use of biomedical software for advanced patient analysis and personalized therapy decision-making in the fight against cancer. Our unique solution continuously aggregates the latest cancer research and clinical information from around the world. BostonGene’s unique solution performs sophisticated analytics to aid clinicians in their evaluation of viable treatment options for each patient’s individual genetics, tumor and tumor microenvironment, clinical characteristics and disease profile. BostonGene’s mission is to enable physicians to provide every patient with the highest probability of survival through optimal cancer treatments using advanced, personalized therapies via sophisticated analytics and integration of scientific and clinical knowledge.

Job Tags

Similar Jobs