Job Description

As the Analytics & Insights Manager for Discount Mugs, you will spearhead the utilization of data-driven insights to sculpt and refine our marketing strategies, sales performance, and broad scale business analytics. Your analytical acumen will underpin crucial decision-making processes, influence the allocation of marketing budgets, and be pivotal in driving growth for Discount Mugs. This role demands a proactive leader passionate about leveraging data to forecast trends, optimize marketing campaigns, and enhance customer engagement.

*This role is primarily on-site, with in-office attendance required Monday through Thursday. You will have the option to work remotely on Fridays.*

Essential Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whose performance of the function can be distributed.)

• Build and lead the analytics team with a strategic vision to enhance marketing effectiveness and business performance through meticulous analysis of customer data, market trends, and campaign performance.
• Develop and oversee the implementation of sophisticated analytical models and machine learning algorithms. These models are expected to predict customer behaviors, sales trends, and market dynamics to refine marketing strategies.
• Work closely with various teams across the organization to ensure marketing strategies are well-aligned with overall business objectives. Champion the integration of data-driven decision-making within the across all the division.
• Continuously seek and integrate new analytical methods and technologies to stay ahead of market trends and maintain a competitive edge.
• Provide comprehensive reports and analyses to senior management demonstrating the impact of data-driven strategies on business outcomes. Identify opportunities for improvement and strategize accordingly.
• Establish and monitor analytical metrics that align with the company's strategic objectives.
• Ensure the accurate collection, integration, and cleanliness of data from diverse sources, including website traffic, social media platforms, CRM systems, and third-party vendors.
• Measure the effectiveness of different marketing campaigns, including email marketing, paid ads, and social media, in terms of return on investment and other relevant metrics.
• Design and analyze A/B testing for various marketing channels and website elements to enhance customer engagement and conversion rates.
• Use analytics to optimize pricing models and promotional strategies to maximize revenue and profitability.
• Foster a culture of innovation and continuous improvement within the team, encouraging the adoption of new analytics techniques and tools.
• Manage resources efficiently to support analytics functions and projects without overspending.
• Ensure the team is proficient in using necessary analytics tools (e.g., Google Analytics, Adobe Analytics, SQL databases, and PowerBI).
• Evaluate and implement new technologies that can improve data collection, analysis, and visualization capabilities.
• Adhere to legal and ethical standards concerning data privacy, including GDPR and CCPA, especially in handling customer information.
• Establish and maintain policies regarding data accuracy, accessibility, consistency, and completeness to ensure reliable data management practices.
• Perform all other duties and or projects as assigned by a supervisor or manager.

Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

Education/Certification:

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or a related field. A Master’s degree or higher is preferred.
• Certifications like Certified Analytics Professional (CAP), Google Analytics IQ, or others related to specific tools or methodologies used in analytics are a plus.

Experience Required:

• 5-8 years in analytics or a related field, with at least 2-3 years in a managerial or leadership role overseeing analytics teams.
• Experience working in DTC e-commerce, whether B2B or B2C, required.
• Must be proficient in SQL, Power BI, and GA4 (Google Analytics 4).
• Strong expertise in statistical modeling, machine learning, predictive analytics, and data interpretation.
• Experience leading and developing a team of analysts or data scientists.
• Strong foundation in statistical tests, distributions, maximum likelihood estimators, etc.
• Experience in the marketing analytics domain, required.
• Strong understanding of market dynamics, customer behavior analytics, campaign analysis, etc. particularly in reference to e-commerce businesses.
• Proven track record of managing analytics projects from conception through execution, including defining KPIs and ROI analysis.
• Ability to align analytics initiatives with broader business goals and strategic plans.
• Strong ability to communicate technical data insights to non-technical stakeholders to influence decision-making.
• Ability to approach complex business problems analytically with a detail-oriented mindset.
• Can adapt to changing business needs and continuously evolve techniques and strategies in data handling.
• Understanding of data privacy and ethical considerations in data usage.

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