Job Description

General Accountabilities:

• Leading the daily operations of the housekeeping department and providing support to the room attendants and housemen.
• Team up with the maintenance department to address any rooms and improper deficiencies.
• Conducts training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Communicate with previous shifts, organize shifts, review reservations, and update contingency.
• Maintain close working relationship and communication with the Front Desk.
• Partner with operations manager to make sure inventory is stocked to maintain a par level of linens and supplies.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Provides support to the executive housekeeper in all areas of housekeeping operation, such as training, coaching, counseling, and enforces the hotel standard operating procedures.

Qualifications:

• High School Diploma or GED; and or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to maintain a high level of confidentiality and professionalism.
• Computer literate with capability in Microsoft office.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.

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