Job Description

Banquet Server

REPORTS TO: Dining Room Manager, Bar Supervisor, and Waitstaff Captains.

JOB SUMMARY: Sets banquet areas, and serves beverages and food to club members and guests according to MacGregor Downs Country Club rules of etiquette. Performs various duties to ensure excellent service and proper operating procedure of the Club.

SPECIAL QUALIFICATIONS:

• Please speak English or Spanish.

Responsibilities include:

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert tables/carts, and cordial carts. 
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 
• Ensure courses are cleared and tables are properly crumbed. 
• Respond to and try to fulfill any special banquet event arrangements. 
• Replenish buffet items to ensure consistency and freshness in presentation. 
• Monitor tableware to ensure it is presentable to guests. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Bus tables by removing and separating tableware, plate ware, glassware, and flatware.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. 
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
• Speak with others using clear and professional language. 
• Support team to reach common goals. 
• Ensure adherence to quality expectations and standards. 
• Stand, sit, or walk for an extended period or an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

Qualifications:

• Experience as a server is preferred.
• May need to meet age limits for serving alcoholic beverages.
• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, and carrying heavyweights.
• Excellent interpersonal, communication, and customer service skills.

The private MacGregor Downs Country Club combines history and heritage with the modern amenities of today. The Club is nestled on the shores of Lake MacGregor within the tranquil setting of the MacGregor Downs neighborhood in Cary, North Carolina. Mere minutes from Raleigh, the Club offers championship golf and tennis facilities, a large pool area, private dining, and a year-round social calendar for the entire family. Since the Club opened in 1967, it has continued to build on its legacy of being one of the most prestigious private clubs in the state. MacGregor is defined by its history, but also its close-knit, friendly, and loyal members. We invite you to become a part of this family, and to experience the service, attention to detail, and commitment to excellence that characterize the membership experience at MacGregor Downs.

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