Title: Medical Billing Technician
Terms of Employment:
• Contract, 12 Months (Possible Extension)
• This position is hybrid – to start. Candidates must be able to work onsite at the Owings Mills, MD office on Tuesdays and Thursdays. The role is expected to transition to 100% remote after the initial couple of months.
Overview & Responsibilities:
Join the Billing and Collections team at a leading health insurance provider as a Billing Technician. In this fast-paced, 100% call center role, you will be the primary point of contact for members, handling a high volume of inbound calls to resolve billing issues and provide exceptional customer service. This role offers a supportive training period and a clear path to becoming fully remote. You will…
• Handle approximately 30-35 inbound calls per day to assist members with their billing and account inquiries.
• Process member payments and refunds accurately and in accordance with company guidelines.
• Examine member billing histories to identify and resolve discrepancies.
• Clearly explain account details, payment histories, and billing procedures to members.
• Accurately document all call details and actions taken in the company's system.
Required Qualifications:
• 2+ years of experience in a high-volume call center environment.
• 2+ years of billing experience, specifically within the healthcare or health insurance industry.
• Superior customer service and communication skills.
• Proficiency in the Microsoft Office suite (Word, Excel, Outlook).
• Must own a personal laptop (PC preferred) and have a private, suitable environment for working from home.
Preferred Qualifications:
• Direct knowledge of or exposure to enrollment and billing procedures.
• Familiarity with medical coding or insurance claims processes.
• Experience using specialized billing or CRM software in a healthcare setting.
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