Job Description
Summary:
Manages and supervises all cash cage functions in accordance with company policies and internal controls, and all applicable Federal, State and Tribal rules and regulations. Includes supervision, training, and counseling of department personnel.
Qualifications:
- High school diploma or GED required.
- Minimum four years prior casino cage experience.
- Prior supervisory experience required.
- Ability to handle money and operate a computer terminal with computer skills a must.
- Technical accuracy and proficiency in math is a must.
- Possess strong communication skills (oral and written).
Licensing Requirements:
Essential Job Functions:
- Ensures prompt distribution of funds to appropriate areas of property.
- Responsible for developing and implementing departmental policies and procedures.
- Responsible for maintaining adequate staffing levels by interviewing, selecting, training, scheduling, evaluation, assisting with career development, promotion and disciplining as needed.
- Conducts training of policies and procedures as well as basic machinery, i.e. jet sort, coin scales, currency counter and calculator.
- Monitor cashiers’ performance to ensure the policies and procedures are followed.
- Responsible for the retraining of cashiers who are not performing to company standards.
- Ensures the integrity of all financial data produced by team members under his/her span of control.
- Maintains a thorough working knowledge of applicable laws, rules and regulations (federal, state, and Tribal Gaming) as well as company internal controls, policies and procedures.
- Oversee and verify accuracy and thoroughness of credit research, conducts research as needed.
- Organize and preside over regularly scheduled department meetings.
- Responsible for ensuring their team members attend all mandatory or required meetings, reporting attendance to the manager.
- Responsible for the accuracy and thoroughness of departmental records and reports. Ensure that all logs are maintained properly by monitoring them daily.
- Responsible for maintaining a consistent and regular attendance record.
- Prepare and deliver counseling notices as needed.
- Head the department variations investigations, reporting, record keeping, follow up (status, and actions taken).
- Promotes guest relations through prompt, courteous and efficient service, handling internal and external guest disputes.
- Bring team member concerns and/or problems and unusual activities to the attention of the cage manager.
- Prepares and delivers team members performance evaluation, as required.
- Possess strong abilities to lead by example (portray good work habits, customer service, co-worker relations).
- Additional duties and responsibilities assigned as required due to changes in policies, procedures, laws or reorganization.
Physical/Mental Requirements:
- Standing, reaching, lifting, eye/hand coordination for counting money, pulling chip racks from shelves and hand rotating them, kneeling and/or lifting to remove bagged coins up to 45 lbs.
- Pushing and/or pulling chip racks, reading, writing, color/value discrimination (chips), handling and counting money, chips and other negotiable items.
- Walking, bending, stooping, coordination for filing cards, knowledge of the alphabet, repetitive wrist/finger motion, and hearing specific customer requests.
- Loading computer paper requiring hand twisting, carrying boxes of paper and lifting load up to 50 lbs.
- Working rapidly with the ability to distinguish various chip colors, retention of detail, and concentration amid distractions.
Working conditions:
- Working with others/alone amid noisy environment, climate-controlled.
- Exposure to tobacco smoke and odors.
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