We have a great opportunity for an Senior Call Center Representative with a Pension and Benefits Fund.

This is a contract-to-permanent position for the right individual.

MUST HAVE call center experience.

Responsibilities :

Process recipient information such as direct deposit, tax, change of address, etc.
Research and advise the accounting department on returned pension benefit checks
Review and prepare correspondence for electronic files that pertain to collection processes
Communicate with pension recipients and banks to set up repayment agreements, collection letters and acknowledgements
Search Internet Resources and Accurint site to update pension benefit information
Prepare documentation needed to recover fraud or forgery claims
Maintain list of all pension overpayments on Excel files
Assist in recouping federal income tax overpayments
Assist in responding to 1099 phone calls and preparation of 1099 forms

Qualifications:

1 year Call Center experience
Experience in Customer Service, Data Entry, Finance, Processing, Accounting, Banking
Accuracy and attention to detail
Communication and customer service skills
Ability to pass skills test
Background check and drug test required

Pay:

Please contact us with a resume if you are interested:

jobs.rockvilleMD@expresspros.com

Hourly pay, Permanent employment, Contract work,