Call Center Representative Job at LanceSoft, Inc., Phoenix, AZ

WDY1dXB1TkVZVTBieXh0STUrQlZlcVNjTHc9PQ==
  • LanceSoft, Inc.
  • Phoenix, AZ

Job Description

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

-Answering incoming phone calls in a fast-paced environment.

-Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information

-Educating taxpayers of online resources and current tax policies

-Submitting requests for payment arrangements -Participation in all team engagement activities.

-Meeting performance expectations

Experience Required :

Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Job Tags

Similar Jobs

Adecco

Pharmacist Job at Adecco

 ..., South Carolina or Florida to qualify. This role is remote / work from home. Please read below and apply with an updated resume for consideration...  ...may be required as needed. Why work for Adecco? Weekly Pay on Friday 401(k) Plan Skills Training Excellent... 

Capstone Search Advisors

Customer Service Representative Job at Capstone Search Advisors

 ...security firm based in New Haven County, CT is seeking a Customer Service Representative to join their team. This client-facing role...  ...coordinate on-site service when required. Provide internal support to the sales team and field technicians to ensure smooth operations... 

University of Rochester Medical Center

Postdoctoral Researcher Job at University of Rochester Medical Center

 ...Tissue Vascularization at University of Rochester A postdoctoral fellow position is available in the center for musculoskeletal research at the University of Rochester School of Medicine. We are seeking for a highly motivated individual to join the NIH funded... 

Burnett Specialists Staffing | Recruiting

Order Puller Job at Burnett Specialists Staffing | Recruiting

Order PullerOrder Puller ? $18/hr | North Houston | Temp-to-Hire An innovative , established company in North Houston is growing and looking for an Order Puller to join their team! This is a great temp-to-hire opportunity with room to grow in a supportive, fast...

Top Prospect Group

Quality Technician Job at Top Prospect Group

 ...We're looking for a Quality Control Inspector/Technician to join our Quality team. If youre detail-oriented, enjoy problem-solving, and want to play a key role in ensuring flight-critical aerospace components meet the highest standards, this role is for you. In this...