Call Center Representative Job at ROCS Grad Staffing, Rockville, MD

VUtsaG91aE9Za2tTelJkSDVlUldkcWlUS1E9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Why You Want To Work Here:

We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Contact Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.

Responsibilities of the Contact Center Representative:

  • Answer incoming phone calls
  • Document phone calls in Sharepoint
  • Receive and respond to incoming emails
  • Route calls to appropriate departments
  • Maintain files of information
  • Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
  • Other duties as assigned

Requirements of the Contact Center Representative:

  • Over 1 year of previous customer service / data entry experience
  • Previous benefit fund experience strongly preferred, but not required
  • Listens well with the ability to communicate effectively both in verbal and written communications
  • Presents a professional image in the office
  • Strong attention to detail
  • Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

Job Tags

Casual work, Work at office, Flexible hours,

Similar Jobs

Career Group

Workplace Coordinator Job at Career Group

 ...onsite role 4 days a week with travel to various local events needed. In this role you would be responsible for overseeing a summer internship program that helps underrepresented first generation college students find internships in fields of their interest. The ideal... 

TYR Sport

Photoshop/Graphic design Job at TYR Sport

 ...Summary / Objective Were seeking a Graphic Artist with a sharp eye for design and a strong grasp of visual storytelling across digital platforms. This role requires someone who can conceptualize and execute sophisticated, high-impact visuals that elevate the TYR brand... 

McKinley Marketing Partners

Marketing Director Job at McKinley Marketing Partners

 ...McKinley Marketing Partner's conservative nonprofit client wants a marketing director to join their team. The director is responsible...  ...audiences Optimize multi-channel marketing efforts across web, email, print, television, radio, and more Act as the primary... 

Food Trends Catering & Events

Food And Beverage Operations Manager Job at Food Trends Catering & Events

 ...Now Hiring: Food and Beverage Operations Manager Food Trends Catering & Events Are you ready to lead a dynamic kitchen team at one...  ...to detail Ability to remain calm under pressure and adjust to fast-changing priorities Familiarity with kitchen equipment, food safety... 

BRIA

Assistant Director of Nursing (ADON) Job at BRIA

 ...assistant director of nursing (ADON), you will supervise and delegate nursing activities. You will help the director of nursing manage clinical operations and develop care plans. You will evaluate performance by the nursing department and recommend improvements....