Job Description

Call Center / BDC Representative

Job Description:
At Ted Britt Ford, the Call Center/BDC Representative is the first point of contact for many of our customers. This role is responsible for answering inbound calls, making outbound calls, scheduling service appointments, and providing excellent customer communication. By delivering a professional and helpful experience, the BDC team builds trust and drives customers into the dealership for sales and service.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is friendly, organized, and comfortable using technology to manage customer interactions.

At Ted Britt, we value professionalism, teamwork, and consistency in process. The Call Center/BDC Representative is expected to embody these values while contributing to a positive, customer-focused culture.

We Offer:

• Competitive Pay

• Ongoing professional training

• Excellent benefits package including:

  • Medical

  • Dental

  • Vision

  • Life, Long Term Disability, Critical Illness, Accident Insurance

  • Legal Shield

• 401(k) and profit-sharing plan with employer match

• Paid Holiday, Sick and Vacation

• Flexible scheduling options part-time opportunities available

• Possibility of a hybrid work schedule for qualified candidates

• A welcoming environment for college students balancing work and school

Job Responsibilities:

• Customer Communication: Answer inbound calls, respond to online inquiries, and make outbound calls to schedule service and sales appointments.

• Appointment Scheduling: Accurately schedule and confirm appointments in the dealership's system, ensuring availability and efficiency.

• Follow-Up Calls: Conduct timely follow-ups with customers for appointment reminders, declined services, and satisfaction surveys.

• Lead Management: Track and document customer interactions in the CRM system to ensure accurate records and follow-through.

• Customer Support: Provide helpful, professional answers to customer questions and route calls to the appropriate department when necessary.

• Team Collaboration: Work closely with service advisors, sales staff, and management to maximize appointment show rates and customer satisfaction.

• Process Adherence: Follow company procedures for call handling, scripting, and data entry to ensure consistency and accuracy.

• Growth Opportunity: Support dealership marketing and social media efforts when needed.

Job Requirements:

• Previous call center, BDC, or customer service experience preferred.

• Strong communication and interpersonal skills; must be comfortable on the phone.

• Proficient with computers and CRM systems (training provided).

• Highly organized with the ability to multitask in a fast-paced environment.

• Positive, professional attitude with strong problem-solving skills.

• High school diploma or equivalent; college coursework a plus.

• Professional, business-casual dress code required.

• Must be punctual, dependable, and detail-oriented.

• Open to part-time applicants, including college students.

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