Job Description

Job Title: Customer Service Representative (Tier 1 Support)

Location: Louisville, KY

Company: LHH Recruitment Solutions (on behalf of our client)

Pay Rate: $16 - $17 per hour

Shifts: 1st and 2nd Shift

Job Type: Contract-to-Hire

Job Description:

LHH Recruitment Solutions is seeking a dedicated and efficient Customer Service Representative for a Tier 1 support role with our client in Louisville, KY. This position offers a competitive pay rate of $16 to $17 per hour and is available for both 1st and 2nd shifts. This role has the potential to transition from contract to hire.

Key Responsibilities:

• Handle inbound calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
• Manage outbound calls for prescription refills approved through doctors' offices, patient cues (electronic), lab calls, and general prescription refill requests.
• Ensure a high level of customer satisfaction by providing accurate and timely information.
• Maintain a KPI of 12 calls per hour or more, with 5 minutes allocated for system setup and note-taking.
• Utilize downtime between calls for secondary tasks.
• Train on various systems, including proprietary software, Salesforce, and Prime.
• Push orders along the process efficiently and accurately.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a medical or pharmaceutical setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with Salesforce and Prime.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

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