Job Description
Job Title: Customer Service Representative (Tier 1 Support)
Location: Louisville, KY
Company: LHH Recruitment Solutions (on behalf of our client)
Pay Rate: $16 - $17 per hour
Shifts: 1st and 2nd Shift
Job Type: Contract-to-Hire
Job Description:
LHH Recruitment Solutions is seeking a dedicated and efficient Customer Service Representative for a Tier 1 support role with our client in Louisville, KY. This position offers a competitive pay rate of $16 to $17 per hour and is available for both 1st and 2nd shifts. This role has the potential to transition from contract to hire.
Key Responsibilities:
- Handle inbound calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
- Manage outbound calls for prescription refills approved through doctors' offices, patient cues (electronic), lab calls, and general prescription refill requests.
- Ensure a high level of customer satisfaction by providing accurate and timely information.
- Maintain a KPI of 12 calls per hour or more, with 5 minutes allocated for system setup and note-taking.
- Utilize downtime between calls for secondary tasks.
- Train on various systems, including proprietary software, Salesforce, and Prime.
- Push orders along the process efficiently and accurately.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience, preferably in a medical or pharmaceutical setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with Salesforce and Prime.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
Job Tags
Contract work, Shift work, Day shift, Afternoon shift,