Job Description

Position Summary  

The Clinical Supervisor (RN) provides leadership and oversight for the nursing and medical assistant (MA) teams to ensure high-quality, efficient, and patient-centered care in alignment with FQHC standards and organizational policies. This position is responsible for developing, implementing, and monitoring clinical workflows; managing training and privileging processes for all clinical staff; overseeing laboratory operations; and ensuring compliance with the Vaccines for Children (VFC) program and clinical inventory standards. 

The Clinical Supervisor will work closely with the MA Lead to maintain effective onboarding, training, and privileging for medical assistants, while remaining accountable for the overall competency and performance of the clinical support team. 

Principal Duties and Responsibilities*  

Clinical Team Leadership  

• Provide direct supervision and support to the RN team and oversight of the MA team through the MA Lead. 
• Serve as a role model for professional practice and patient-centered care. 
• Ensure appropriate staffing, scheduling, and coverage for nursing and MA teams. 
• Monitor performance and conduct evaluations for clinical staff in collaboration with leadership. 
• Interview, hire, and onboard as necessary to ensure appropriate staffing. 

Training, Onboarding, and Competency Management  

• Develop, implement, and maintain clinical workflows and protocols to support best practices and compliance with regulatory standards. 
• Oversee and ensure completion of onboarding, training, and privileging for all new clinical staff. 
• Collaborate with the MA Lead to ensure precepting and privileging of MAs is consistent and timely. 
• Identify ongoing training needs and coordinate staff development opportunities. 

Clinical Quality and Compliance  

• Monitor adherence to infection control, OSHA, HIPAA, and other regulatory guidelines. 
• Partner with Quality and Compliance teams to meet clinical performance metrics and quality improvement goals. 
• Investigate and resolve clinical workflow issues or escalated patient care concerns. 

Laboratory and Immunization Program Oversight  

• Direct and oversee all lab services, ensuring compliance with CLIA, OSHA, and state/federal regulations. 
• Maintain accurate documentation, quality controls, and logs for laboratory operations. 
• Manage the Vaccine for Children (VFC) program, including vaccine ordering, storage, temperature monitoring, and reporting compliance. 
• Oversee clinical supply and vaccine inventory, ensuring appropriate stock levels and cost-effective management. 

Collaboration and Communication  

• Serve as the primary liaison between clinical support staff and providers to ensure efficient care delivery. 
• Participate in leadership meetings and contribute to policy development, workflow optimization, and strategic planning. 
• Foster a collaborative and positive work environment that supports retention and staff satisfaction. 

Required Skills or Abilities*  

1. Excellent leadership, communication, and interpersonal skills. 
2. Ability to take initiative and proactively analyze and problem-solve within multiple departments in the clinic. 
3. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members. 
4. Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds. 
5. Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules. 
6. Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers. 
7. Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm. 

Required Knowledge, Experience, or Licensure/Registration  

Required:  

• Current unrestricted RN license in NC 
• Minimum of 2 years clinical nursing experience in ambulatory care or primary care setting. 
• Prior supervisory or leadership experience. 
• Strong organizational, communication, and problem-solving skills. 
• Proficiency with EHR systems and clinical documentation requirements. 

Preferred:  

• Bachelor of Science in Nursing (BSN). 
• Knowledge of FQHC operations, compliance standards, and quality initiatives. 
• Experience managing immunization programs (including VFC). 
• Familiarity with CLIA-waived testing and lab compliance. 
• Bilingual proficiency (e.g., English/Spanish) a plus. 

Physical Requirements:  

• Ability to stand, walk, and move throughout the clinical area for extended periods. 
• Occasional lifting of supplies or equipment up to 25 lbs. 

This is a full-time, exempt position. 

* To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the essential duties of the job. 

NeighborHealth Center is an Equal Opportunity Employer. NHC is dedicated to building a culturally diverse staff committed to serving a diverse patient population. We encourage applications from women, minority groups, veterans, and people with disabilities.  

PI400263122d2d-30492-38406745

Job Tags

Similar Jobs