Job Description

The  Customer Service Representative (CSR) will be the primary point of contact for our clients, provide timely and support in response to inquiries about products, services, prices, schedules, and deliveries. The CSR will receive, review, and process customer orders and ensure timely shipment and delivery of all orders. This position is in The Woodlands, Texas on-site daily and will report to the Director of Customer Service.

RESPONSIBILITIES

• Communicate effectively with Customers, Internal Teams and/or Freight Carriers.
• Acknowledge and assist customers in a timely manner.
• Complete Order Process from initial receipt through order shipment and delivery, using a defined process.
• Process customer orders efficiently, in a timely manner to meet customer demand.
• Organize workflow to meet customer deadlines.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Logistics management of orders, to ensure smooth and timely freight process flow.
• Identify carriers, manage performance, and negotiate rates through reporting and other available tools.
• Tender and monitor orders to carriers and/or brokers to ensure on-time delivery.
• Account maintenance to include regular updates of contact information, ship to requirements, etc.
• Build sustainable relationships through open and interactive communication.
• Report changes in order patterns or lost/canceled orders due to pricing to sales team to retain customers and/or seek alternatives.

QUALIFICATIONS

• Minimum five (5) + years’ experience, preferably within a chemical or related manufacturing industry.
• Proficient in CRM and/or ERP System, experience with Salesforce and Datacor is highly preferred.
• Excellent verbal, written and analytical skills.
• Excellent interpersonal skills.
• Ability to multi-task, while remaining organized.
• Strong attention to detail, processing a sales aptitude and interested in preventing errors and solving problems.
• Ability to react well under pressure and treat others with respect while maintaining professionalism.
• Adapts and able to deal with frequent changes in the work environment.
• Work effectively and efficiently, both independently and as a team, to ensure operational standards.
• Must be hardworking, a self-starter and a problem solver.
• High School Diploma required; college coursework or degree preferred.

Aquapharm PChem, LLC is an equal opportunity employer. All persons shall have the opportunity to be considered for employment on the basis of their qualification for the job in question without regard to their race, color, religion, sex, national origin age, disability, military/veteran status, genetic characteristics or any other characteristic protected by applicable federal, state or local law. Aquapharm PChem, LLC regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Job Type: Full-time

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