Job Description

Seeking a bilingual (Spanish/English) customer service specialist.

Schedule:

• REQUIRED HOURS are Monday through Friday, 9:00am - 6:00pm, PST , one hour lunch
• Training hours 8am-5pm, Monday through Friday for 1-2 weeks.
• During open enrollment, from November 1st-January 1st, will be required to work one Saturday per month (lower call volume)

JOB SUMMARY:

The Customer Service Representative position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service by corresponding with customers via any of the customer contact channels.

PRIMARY JOB RESPONSIBILITIES:

• Respond and resolve general customer inquiries through phone, email, and chat functions.
• Document all interactions.
• Educate callers on eligibility, benefits claims payments and authorizations.
• Assist callers with locating network dentists or assignment to primary care dentists.
• Deliver high quality customer service support.

JOB REQUIREMENTS:

• MUST BE Bilingual - Spanish
• Minimum of 1.5 to 2 years of call center experience or customer service/support experience
• Ability to operate a computer and knowledge of Microsoft Office applications
• Excellent communication skills
• Ability to learn and adapt to fast paced production environment

Preferred:

• Medical/Dental terminology knowledge experience.
• Medicare/Medicaid knowledge.
• Claims/Billing and coding experience.
• Experience with Cisco phone system a plus.

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