Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
...At Anesis Spine and Pain Care, we believe that each individual has the potential to uniquely contribute to the mission and... ...environment. We pride ourselves on being a leader in Interventional Pain Management in WA State, with 5 clinic locations as well as 3 Ambulatory...
Responsibilities include1.You will search in the app store for apps suitable for our target users and publish them in our product. Make plans for contents update on a regular basis. 2.You will be responsible for the whole process of product update, from function design...
...each other. This is where you can do your best work! Production Manager Onsite Redmond, WA Overview The Production Manager... ...factory work policies in collaboration with HR. Ensure the Safety Program is fully implemented and fully effective in collaboration...
...Planning, Architecture, and Interiors to meet each client on their... ...opportunities for employees to design impactful work through creative... ...is responsible for leading project teams to conceptualize interior... ...documentation Manage multiple projects at various...
...Werehiring fora Pastry Junior Sous Chef. Maximes, the newest private members club from renowned British entrepreneur Robin Birleyalso the visionary behind London's esteemed 5 Hertford Street and Oswalds invites exceptional hospitality professionals...