Job Description

Join Our Team as a Customer Service Representative at DACO!  

Position: Customer Service Representative 1(I-II)
Department: Customer Service Tier 1
Reports to: Operations Manager 

Are you an individual with a passion for customer service who enjoys a dynamic fast-paced work environment? DACO is seeking a proactive, detail-oriented, and digitally fluent individual to join our Customer Service team! As a Customer Service Representative, you will play a pivotal role as the front-line representative, shaping the first impression of DACO for our valued customers. 

This is more than just a customer service role—this is your entry point into the rest of the organization. If you're looking to grow, this is where it starts. You’ll have the unique opportunity to learn a new system from the ground up, understand how it impacts every department, and gain exposure to how a business operates behind the scenes. You’ll be on the ground floor as we launch a new business technology—becoming an expert in building and supporting the systems that keep us moving forward. The skills you develop here will be transferable to any future role or career path, giving you a solid foundation in business operations, technology, and communication. 

This role requires a self-starter and problem solver who thrives in managing multiple priorities and values clear, professional communication. If you enjoy juggling various orders and requests without sacrificing accuracy, and you work well both independently and collaboratively—this role is for you. 

Key Responsibilities:  

• Customer Interactions: ?Engage with customers to provide information on DACO's products and services, process orders, and generate quotes with precision and efficiency. 
• Issue Resolution: ?Tackle customer issues head-on through various communication channels, collaborating with experts to ensure swift and effective solutions. 
• Communication: Maintain excellent communication with both customers and internal teams, upholding professional phone etiquette and demeanor to ensure a positive customer experience. 
• Technology Proficiency: ?Leverage Microsoft 365 tools for communication and documentation, coupled with experience in ERP or CRM systems to manage customer interactions and data effectively. 
• Adaptability: Demonstrate a sense of urgency and strong attention to detail, adapting swiftly to address customer needs and changing priorities. 
• Front-Line Presence: ?As the first point of contact, maintain a positive and upbeat demeanor, exhibiting professionalism to uphold DACO's image. 
• Collaboration: Be proactive in initiating collaboration and work effectively with peers and across departments to drive excellent customer outcomes. 

Required Skills/Abilities:  

• Proficiency in Microsoft 365 applications—Word, Outlook, Excel, and data entry. 
• Ability to learn and become proficient in ERP/CRM systems. 
• Clear, concise, and professional communication skills, both verbal and written. 
• High attention to detail, with a strong sense of urgency and ownership. 
• Excellent time and task management; ability to juggle multiple priorities effectively. 
• Self-motivated and solution-oriented with strong problem-solving skills. 
• Proactive on the phone and in email communications. 
• Digital fluency; comfortable navigating multiple systems and platforms. 
•  Collaborative mindset with initiative to work well with others and contribute to a positive team dynamic. 
• Customer-focused, personable, and committed to delivering exceptional service. 
• Strong attention to detail and a sense of urgency. 
• Ability to adapt and pivot as needed. 

Work Environment & Physical Demands  

• This role requires a frequent (not occasional) balance of seated office work and active movement throughout the warehouse. 
• Must be comfortable transitioning between desk work and walking/standing to support operational needs. 
• Ability to lift and move up to 25 pounds or more when needed is required. 

Education and Experience:  

• High school diploma or equivalent (preferable) ;additional education in customer service, supply chain, distribution, or related field is a plus. 
• Experience with ERP’s or CRM systems a plus but not required.? 
• 1+ years of proven customer service experience. 

Benefits That Match Your Dedication!  

Work Schedule:  

• 40 hours a week; 8 am – 5 pm, Monday – Friday, in the office. 
• We prioritize flexibility and work-life balance to ensure your professional and personal life harmonize seamlessly. 

Salary:  

• Hourly rate: $20.50 - $25 per hour. (Level determination is pending industry, systems, and CS experience.) 

Benefits: ?DACO values the well-being and satisfaction of our team members. As a Customer Service Representative, you will enjoy a comprehensive benefits package, including: 

• Paid Time Off:  
• Generous paid vacation, holidays, sick time, volunteer time off, and floating personal days to recharge and rejuvenate. 
• Health Benefits:  
• Medical, dental, and vision benefits kick in after just 30 days, ensuring you and your family are well taken care of. 
• Retirement Plan:  
• Secure your future by joining our 401K retirement plan with a company match, providing financial peace of mind. 
• Supplemental Health Benefits:  
• Additional benefits designed to support your overall well-being, reflecting our commitment to your holistic health. 

About DACO: Transforming 50 Years of Integrity into Every Interaction!  

Established in 1972, DACO has been a beacon of honesty and integrity in the material handling industry for almost five decades. Our journey, rooted in commitment, has allowed us to carve a distinctive niche for ourselves in the Northwest and beyond. Today, our expansive warehouse is a hub for a diverse range of material handling products, showcasing our unwavering dedication to meeting our customers' needs.

 

What Sets Us Apart:  

• Legacy of Honesty and Integrity: ?Since our inception, DACO has stood out from the competition by upholding principles of honesty and integrity, shaping our identity in the industry. 
• Comprehensive Product Range: ?From compact handheld totes to robust pallet racking and everything in between, DACO boasts an extensive inventory to fulfill the diverse requirements of our customers. 

Material Handling Unveiled: ?Ever wondered about the connection between material handling and your daily life? At DACO, we bring material handling to the forefront of your existence. Our products play a vital role in the journey of everything you encounter – from the food you eat to the roads you drive on. We are an integral part of your life, facilitating the seamless movement of products from the smallest seed to the largest supermarket. 

Our Impact on Your World:  

• Everyday Applications: ?DACO's material handling solutions are woven into the fabric of your daily life, impacting everything from the production of goods to their transportation and distribution. 
• End-to-End Support: ?Whether it's a simple design or a complex integration, DACO takes pride in handling customer needs from concept to completion, ensuring a smooth and efficient process. 

Join Our Team and Be Part of the DACO Legacy: ?Embark on a fulfilling career with DACO, where every interaction counts. As a Customer Service Representative, you'll contribute to our rich history of integrity and play a pivotal role in providing exceptional service to our valued customers. Join us in shaping the material handling landscape and making a difference in the world around us. Be a part of DACO – where experience meets innovation, and integrity defines our journey! 

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