Customer Service Specialist Job at Fusion Life Sciences Technologies LLC, Princeton, NJ

WDZscHBPQktZVWdWemhORzZ1WlZkNmVZS3c9PQ==
  • Fusion Life Sciences Technologies LLC
  • Princeton, NJ

Job Description

Customer Service Representative.

Schedule:

  • Training Hours: 8:30 AM – 5:00 PM EST
  • Regular Hours: 10:00 AM – 6:30 PM EST
  • Hybrid: Work from home on Monday & Friday | In-office Tuesday–Thursday

About the Role

We are looking for a Customer Service / Order Management Specialist to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.

You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.

Key Responsibilities

  • Resolve and release order management holds daily
  • Communicate with departments to resolve order, billing, and delivery issues
  • Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
  • Partner with Quality & Complaints teams for recalls and issue resolution
  • Manage return procedures and extended service agreements
  • Support process improvements and department KPIs
  • Mentor and train BPO representatives when needed

What We’re Looking For

  • Experience: 2–3+ years in customer service, tech support, retail, or order management
  • Systems: Hands-on experience with SAP, Salesforce, Oracle, MS Teams
  • Skills: Strong communication, problem-solving, and analytical abilities
  • Ability to recognize and troubleshoot technical issues
  • Team player who can also work independently
  • Experience in manufacturing, medical device, or pharma a plus

Qualifications

  • High School Diploma required; Bachelor’s preferred
  • Strong adaptability and attention to detail
  • Passion for delivering excellent customer experiences

✅ This is a hybrid role with both on-site and remote work.

If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!

📩 Apply today to learn more.

Job Tags

Temporary work, Work at office, Work from home, Monday to Friday,

Similar Jobs

Eternal Water

Shipping / Receiver / Warehouse Job at Eternal Water

 ...Summary Shipping and Receiving Clerk is responsible for the flow of incoming and outgoing deliveries, inventory accuracy, creating shipping documents, labeling shipments, maintaining records in NetSuite and OpenDock and adhering to the companys Standard Operating Procedures... 

Walgreens

Walgreens Pharmacy Manager Job at Walgreens

**Job Description:**Manages the operation of a Walgreen Pharmacy. Provides pharmacy consulting services with empathy to patients regarding the effective...  ...termination decisions. Addresses issues and disciplines store team members, engages with+ Employee Relations and Human... 

Halliburton

Service Operator II - Wireline Logging and Perforating Job at Halliburton

 ...dependent on hours worked per week, overtime hours worked, product service line, location, and position. An offer of employment with Halliburton does not guarantee employment for any length of time. Actual pay will be discussed and finalized at the time of the offer. ~... 

Bozzuto's Inc

Assistant Banquet Chef Job at Bozzuto's Inc

 ...Position Overview: As an Assistant Banquet Chef you are responsible for food preparation and cooking dishes/menus prepared by the Executive Chef. You are responsible for ensuring food quality, presentation, and taste to me the established standards while maintaining... 

Liberty Health

CERTIFIED NURSING ASSISTANT - LIBERTY COMMONS Job at Liberty Health

 ...challenging, but rewarding opportunity in a caring environment. We are currently seeking an experienced: CERTIFIED NURSING ASSISTANT (CNA) Full Time, Days Job Description: Assist residents with bathing, dressing, personal hygiene, and all ADLs as needed during...