Job Description

Customer Service Representative.

Schedule:

• Training Hours: 8:30 AM – 5:00 PM EST
• Regular Hours: 10:00 AM – 6:30 PM EST
• Hybrid: Work from home on Monday & Friday | In-office Tuesday–Thursday

About the Role

We are looking for a Customer Service / Order Management Specialist to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.

You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.

Key Responsibilities

• Resolve and release order management holds daily
• Communicate with departments to resolve order, billing, and delivery issues
• Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
• Partner with Quality & Complaints teams for recalls and issue resolution
• Manage return procedures and extended service agreements
• Support process improvements and department KPIs
• Mentor and train BPO representatives when needed

What We’re Looking For

• Experience: 2–3+ years in customer service, tech support, retail, or order management
• Systems: Hands-on experience with SAP, Salesforce, Oracle, MS Teams
• Skills: Strong communication, problem-solving, and analytical abilities
• Ability to recognize and troubleshoot technical issues
• Team player who can also work independently
• Experience in manufacturing, medical device, or pharma a plus

Qualifications

• High School Diploma required; Bachelor’s preferred
• Strong adaptability and attention to detail
• Passion for delivering excellent customer experiences

✅ This is a hybrid role with both on-site and remote work.

If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!

📩 Apply today to learn more.

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