Job Description

Customer Service Specialist at Rainbow Balloons

Rainbow Balloons, a leading wholesale provider in the balloon and balloon accessory sector since 1986, is currently on the lookout for a dedicated Customer Service Specialist. By representing top manufacturers in the industry, we cater to a diverse clientele including mass merchandisers, event decorators, florists, and more. Our continued growth opens the door for an enthusiastic individual to join our customer service team.

Position Overview:

As a Customer Service Specialist, you will be a pivotal representative of Rainbow Balloons, managing a variety of service interactions with both accuracy and speed. Your day-to-day responsibilities will encompass managing account inquiries, order processing, shipment tracking through 3rd Party Logistics, and addressing customer concerns with a positive, solution-oriented approach.

Key Responsibilities:

• Uphold exceptional customer satisfaction by providing stellar sales service.
• Manage a high volume of incoming calls and emails, understanding and addressing customers’ needs while informing them about our product features.
• Employ effective up-selling techniques to promote additional products and services, enhancing customer satisfaction and boosting company revenue.
• Process new orders and modify existing ones, while efficiently managing customer accounts—both new and existing.
• Deliver reliable and high-quality customer service in responding to product inquiries, coordinating orders, and solving problems routinely.
• Resolve customer concerns, issues, and complaints with utmost professionalism and courtesy.
• Maintain an accurate and up-to-date customer and order database.
• Multitask effectively to meet multiple deadlines in a prompt manner.

Administrative Duties:

• Oversee and maintain all communication and documentation; including distributing faxes, filing, invoicing, and assisting in various clerical tasks as needed.
• Manage phone communications answering calls, transferring calls, and addressing customer and sales representative inquiries proficiently.

Minimum Qualifications:

• Ability to handle a high call volume in a fast-paced environment.
• Strong customer service, communication, and listening skills.
• Proficient time management and multitasking capabilities.
• Dependable and adaptable with a keen attention to detail and confidentiality.
• High School Diploma/G.E.D required; Bachelor's Degree preferred.
• Previous experience in customer service or order fulfillment roles is a plus.
• Proficiency in MS Outlook, Word, and Excel.
• Quick learner in mastering new computer programs.

Desired Qualifications:

• Bilingual (Spanish/English) strongly preferred.

Benefits:

• Health and Dental insurance (65% company paid – 30 day wait period)
• Vision insurance (30 day wait period)
• 401K with 200% match up to 10% of salary (1 year wait period)
• Profit-sharing contribution to your retirement plan (1 year wait period)
• 3 weeks of accrued vacation & personal time
• GCHRA plans for health insurance deductibles
• $50,000 company paid life insurance policy
• Employee discounts

Join us at Rainbow Balloons and be a part of a collaborative and energetic team committed to delivering top-notch customer service in the festive industry of balloons and accessories!

Rainbow Balloons provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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