Customer Service & Support Specialist
Contract Duration: 12 Months (with potential extension)
Location: On-site – Portage, MI
About the Role:
We are seeking a detail-oriented and customer-focused Customer Service & Support Specialist for a 12-month contract position based in Portage, MI. This role plays a vital part in both pre- and post-sales support, handling customer interactions, service order management, and cross-functional collaboration in a fast-paced, tech-driven environment.
Required Qualifications:
Preferred Qualifications:
Key Responsibilities:
Customer Engagement
Pre-Sales Support
Post-Sales Support
Service Order Management
Cross-Functional Collaboration
Process Compliance
Continuous Learning
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