Job Description

We are seeking a professional Customer Service/Billing Specialist in Decatur, IL. This is a full time, temporary to hire, 100% onsite position. The ideal candidate will have 2-3 years of general customer service experience and excellent attention to detail.

Job Description:

• Serve as the first point of contact for customers
• Maintain and update inventory
• Conduct inventory counts
• Receive and verify deliveries against purchase orders
• Manage repair shipments, act as liaison between customers and service/repair teams
• Ensure timely repair turnaround and return shipments
• Keep the front office clean and organized for visitors
• Support billing and invoicing tasks
• Handle inbound/outbound calls and respond to emails
• Provide updates on timelines, equipment stock, shipments, order tracking, etc.

Qualifications:

• High School Diploma or GED
• Strong experience with MS Office Suites (including Excel)
• Excellent verbal and written communication skills
• Professionalism and high attention to detail

Hours:

• Monday to Friday (8am to 5pm)
• 100% onsite

Compensation:

• $17 - $20 hourly, based on experience

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