Job Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

The DevOps Engineer is part of the Technology Department and plays a leading role in system design, implementation, administration, and deployment. This individual applies their communication, analytical, and problem-solving skills to help maximize customer uptime, while increasing the organization’s ability to deliver applications and services at a rapid pace. The successful candidate will be an effective consultant, and have strong knowledge of systems development and maintenance, security, and release management frameworks. The engineer will participate in creating, monitoring, and maintaining 365’s product infrastructure, both servers and endpoints, in a large, networked environment.

Responsibilities

• Develop and maintain CI/CD pipelines for our cloud, mobile, and endpoint services.
• Develop monitoring/observability functionality into each release.
• Managing releases between our pre-production and production environments, while monitoring for issues.
• Develop secure OS templates for both virtual servers and endpoints.
• Clutch with development teams to ensure 365 products work seamlessly with server and endpoint environments.
• Develop, document, and maintain necessary DevOps knowledge base.
• Monitor 365 endpoint and server / container logs for predictive system failures and suspicious activity.
• Clutch with development, IT, and database teams to ensure 365 products have backups in place for all servers in all cloud providers.
• Work with DevOps teams to identify single points of failure and establish remediation plans.
• Work with development teams to ensure 365 products meet customer SLA‘s for service outages.
• Design disaster recovery infrastructure that can be validated and tested.
• Document and maintain ownership of DR/BC plans with clearly defined RTO/RPO.
• Lead desktop and live DR drills, confirming documented RTO/RPO.
• Research and evaluate new software and hardware solutions to maximize system update and recovery objectives.
• Monitor 365 endpoint and server / container logs for proactive business continuity.
• Create secure operating system images for 365’s POS endpoints, primarily in a Linux environment.
• Research, evaluate, and integrate new hardware solutions - CPUs and peripherals.
• Support 365’s patching program of both endpoints and servers; identify, evaluate, test, and deploy patches while maintaining system uptime.
• Work closely with 365 Security Team to make certain new and existing systems adhere to industry security standards.
• Participate in incident response activities.
• Aid in forensic analysis and triage of system logs.
• Participate in systems audits following industry standards like PCI-DSS, SOC2, ISO27001, NIST CSF, ECT.
• Participate in afterhours Pager Duty incident response rotation.
• Stay abreast of changes to the information technology landscape; proactively discuss and provide recommendations to 365 Technology Leadership to facilitate necessary internal changes.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent industry experience.
• 2+ years’ experience with CI/CD tools like Azure DevOps, Jenkins, CodeDeply, Cloud Build, ETC for cloud, mobile, and endpoint services.
• 1+ year’s administrative experience with Azure infrastructure.
• 1+ year’s administrative experience with GCP infrastructure.
• 1+ year’s administrative experience with AWS infrastructure.
• 2+ year experience performing Linux systems design, implementation, and administration.
• Experience in Infrastructure as Code (IaC) tools, including Terraform.
• Knowledge of network infrastructure; securely configure firewalls, switches and WAPs.
• Experience working in an Agile environment; Scrum, Kanban, SAFe frameworks.
• Exposure with Jira or Azure DevOps for work tracking.
• Knowledge of IDS/IPS, WAF’s, endpoint monitoring, anti-virus/anti-malware, and other monitoring and logging tools.
• Knowledge of various encryption technologies and methods.
• Exposure with Jira or Azure DevOps for work tracking.
• Experience with data log tools like Instana and SumoLogic.
• Android systems design, implementation, and administration preferred but not required.
• Point of sale experience a plus.

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