Job Description
Position overview
- To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of One Porsche Drive and guests of the Experience center.
- Provide primary phone coverage for the main telephone line for the operation. Please note this is not the main 1-800- call center line.
- Act as a brand ambassador for all visitors exuding Passion and work to assist with all guest service areas of the Experience center.
Roles & responsibilities
- Answer the phones for the company's main switchboard. Transfer phone calls to the appropriate parties.
- Assist with customer questions/concerns as needed, documenting all customer complaints in the C@P system (Internal tracking system)
- Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
- Assist with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
- Coordinate with security in granting access to guests and providing guest passes as needed
- Coordinate and assist facilities team with addressing Experience center common area office needs
- Assist Experience center and Customer Relations team with project work as necessary
- Escort guests through facility and provide occasional facility tours
Qualifications
- High School Diploma or higher
- Minimum 2 years of experience as a receptionist or related role
- Some automotive knowledge a plus
- Outgoing and charismatic personality
- Warm welcoming and empathetic demeanor
- Phone system and intermediate knowledge of MS-Windows computers and MS-Office applications
- Ability to multitask
- Customer Service oriented
- Strong organizational skills
- Ability to occasionally move equipment, boxes and luggage weighing up 40 lbs
Schedule
- Regular Shift: – 9:00 am-6:00 pm (95% of year)
- Saturday shifts during peak periods of the year
- Occasional early evening shifts for key corporate events
Job Tags
Shift work, Saturday, Afternoon shift, Early shift,