Front Desk Receptionist / Hotel Front Desk Job at netPolarity, Inc. (Saicon Consultants, Inc.), Stanford, CA

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  • netPolarity, Inc. (Saicon Consultants, Inc.)
  • Stanford, CA

Job Description

  • Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
  • Coordinate email travel inquiries with internal and external customers.
  • Perform routine hotel functions, such as taking reservations and registering and checking out guests.
  • Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
  • coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
  • Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
  • storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
  • Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
  • and coordinating room preparation with housekeeping.
  • Review daily transactions for accuracy; prepare account billing for financial processing.
  • Requirements:
  • - High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.

    • Demonstrated accurate cash handling knowledge and experience.
    • English language fluency.
    • Business writing acumen to originate and respond to correspondence.
    • Valid California Non-commercial Class driver’s license.

Job Tags

Local area,

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