About us
Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 73 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
Job Description
Manages and directs the operation of the airline catering unit or “flight kitchen” with gross revenues of $25M+ and direct and indirect headcount of 200+ employees.
Annual Hiring Range:
Benefits
Main Duties and Responsibilities:
Qualifications
Education:
Work Experience:
Successful track record as a General Manager in airline catering required, working with domestic and international customers. 10+ years of experience in in-flight catering or food manufacturing environment required. Demonstrated experience with managing financials with budget responsibility required. Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred. Proven experience successfully managing a team of supervisors and managers required. Previous customer service and/or account management experience required. Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance Labor relations experience is required. Experience driving transformation and turn-arounds a plus.
Technical Skills: (Certification, Licenses and Registration)
Candidate should be comfortable with all levels of employees and have the ability to drive positive program change. Must be a Team builder with the ability to inspire, engage, lead and motivate a diverse management and hourly staff to deliver results, holding themselves and their team accountable. Must have strong and effective leadership skills Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security. Advanced Microsoft office tool skills (excel, word). Knowledge of quality auditing, inspection methods. Detail oriented and excellent project management skills. Strong organizational skills, able to prioritize responsibilities and multi-task. Change Agent. Able to obtain an AOA badge and customs seal.
Language / Communication Skills:
Strong interpersonal skills and the ability to interact effectively with multiple departments and customers Excellent written and oral communication skills.
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 25% as required to attend management or leadership meetings
Exemption Classification: Exempt
Internal Relationships: Employees at all levels of the organization
External Relationships: Customers and Vendors
Work Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility, there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of 55+ hours per week is typical.
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Reports to Managing Director, West Region
Dotted Line Manager (Title, if applicable): n/a
Number of Direct Reports: varies by unit: 10+
Estimated Total Size of Team: 200+
gategroup Competencies Required to be Successful in the Job:
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
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