Job Description

Interview Type - In-Person Only

Work Arrangement - Onsite at North Chesterfield, VA 23235 (Richmond VA)

Full Job Description -

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, to improve communications with the public and customer services. In addition will:

1. Become familiar with policing services.
2. Answer questions from the public, business, government agencies and others.
3. Identify the root cause of problems and implement solutions by gathering and analyzing available information.
4. Track incoming calls and email requests for assistance.
5. Perform other duties as assigned.
6. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.

Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skills Matrix -

Skill Required / Desired Amount of Experience

• Advanced computer skills are required that aligns with the Job Description Required 8 Years
• Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
• Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
• customer relations skills Required 8 Years
• good verbal and written communication skills Required 8 Years
• proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years

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