Job Description

Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new, beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a House Attendant at El Encanto, A Belmond Hotel, you are part of a team that brings impeccable room care to life through preparation and guest satisfaction. In this role, you will prepare guest rooms with meticulous detail to ensure a luxurious and welcoming guest experience while also looking after the room for the rest of the guests’ duration with us. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Requirement

· Assisting Room attendants and Supervisors in servicing/ cleaning the Rooms, Patios, and Public Areas as assigned and coordinated by a Manager. Removes all trash and soiled linen consistently to avoid an unkempt appearance at all times.

· Completes daily and general cleaning schedules to the standard established by El Encanto Housekeeping.

· Daily cleaning of carpets, patios, walkways, and windows as directed.

· Completes any guest request up to standard promptly upon receipt. Verifies completion to a Supervisor or Office coordinator.

· Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.

· Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.

· Follows key handling procedure set by El Encanto.

· Assisting Housemen and Supervisors in servicing/cleaning Public Areas, Restrooms, and Offices as assigned and coordinated by a Manager.

· Completes daily and general cleaning schedules to the standard established by El Encanto Housekeeping.

· Daily cleaning of walkways and common areas as directed.

· Completes any guest request up to standard promptly upon receipt. Verifies completion to a Supervisor or Office coordinator.

· Use utilities and resources in a responsible manner to control wastage.

· Communicate relevant information to the department, your line manager and across departments, as appropriate.

· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

· Attend learning and development courses and complete eLearning modules, as required.

· Ensure all common areas, public areas, offices, back of house areas and storage facilities are cleaned and maintained to the standards set and directed by El Encanto Housekeeping department and to LQA standards.

· To respond promptly to any guest, room and patio cleaning

· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

Benefits

At El Encanto, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:

Medical, Dental, and Vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverages, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel. It also provides food and beverages at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

The Belmond & LVMH Family

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Compensation is $20 per hour

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