Job Description

Information Systems Analyst (A/V Support Technician)

Location: Coral Gables, Miami, FL — Onsite

Schedule: Part-Time, 24 hrs/week (Tuesday–Thursday, 8 AM – 4 PM)

Duration: 1-Year Contract

Overview

We are seeking an Information Systems Analyst with strong hands-on A/V and desktop support experience to join our Corporate IT team in Coral Gables, Miami . The ideal candidate will provide in-person support for conference room technology, desktop systems, and end-user applications, ensuring seamless operation of meetings, audio, and video platforms such as Microsoft Teams and Zoom .

Key Responsibilities

• Provide in-person support for A/V and conference room systems , including setup, troubleshooting, and ensuring proper functionality of hardware, codecs, and connectivity.
• Troubleshoot and resolve end-user hardware issues (laptops, printers, peripherals) and assist with software installations and updates.
• Maintain and update the IT hardware asset database and support automation efforts using PowerShell scripting.
• Liaise with third-party vendors for escalated A/V or infrastructure issues as needed.
• Assist lower-tier support teams with documentation, training, and ticket resolution.
• Provide hands-on assistance to higher-tier teams, including hardware racking and testing .
• Support remote users and assist with provisioning/deprovisioning of regional office equipment.
• Stay current with emerging technologies and contribute to ongoing IT process improvements .

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 3+ years of experience in a customer-facing IT support role.
• 3+ years supporting Microsoft technologies (Windows OS, Office 365, Teams, etc.).
• Strong A/V troubleshooting skills — including mirroring, connectivity, and codec optimization.
• Excellent troubleshooting , communication , and customer service skills.
• Experience with PowerShell scripting required.
• Familiarity with infrastructure technologies (servers, networking) preferred.
• Experience with ServiceNow or similar ITSM tools preferred.
• ITIL certification a plus.
• Spanish language skills are a plus.

Callouts

• Onsite in Coral Gables, FL , 3 days per week (Tues–Thurs)
• Part-time, 24 hours/week
• Direct, hands-on user interaction required
• Excellent fit for personable, customer-oriented IT professionals with A/V support expertise

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