Job Description

Position Purpose:

Plan and carry out direct sales activities to attain new accounts in accordance with agreed sales and business plans. Work with Sales Representatives, Sales Managers and VP of Sales to grow revenue and exceed targets by promoting and selling our business and driving sales activity through a designated territory while using discretion and independent judgment.

Responsible for main tasks:

Sales and Business Development

• Maintain, and develop existing customers through appropriate propositions and ethical sales methods.
• Co-ordinate appointments for sales representatives.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Provide Information and negotiation of rates for maintenance of the branch tariff.
• Preparation of correspondence needing neat presentation as requested by sales department.
• Be compliant will all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting of freight costs to customers/agents through computer system.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers using established tools with a view to achieve and exceeding targets.
• Weekly follow-up with new clients after their first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
• Ensure customer requests/complaints are completed in a timely manner and to the highest possible service level.
• Prevent recurrences and eradicate identified issues.
• Adhere to client service level agreements.
• Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.
• Assist in the production of monthly statistical sales reports.
• Update and maintain all relevant information about customers and sales activities on CRM, Enterprise/EDI.
• Attend meetings with sales team members if applicable.
• Attending training to develop relevant knowledge, techniques and skills if applicable.
• Prepare standard operating procedure.

Required skills and qualification/ education/ studies:

• High school graduate. Some college or certifications preferred
• Familiarity with freight forwarding procedures, regulations & departments
• Essentially 2-4 years of industry related experience
• Excellent Customer Services skills
• Proven Sales and Business selling ability
• Highly motivated and results driven
• Demonstrates outstanding people skills
• Determines best customer solutions
• Business savvy and customer driven
• Closes the sale
• Comfortable being on the road (if applicable)

Benefits:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Salary- $60,000-$80,000

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