IT Service Analyst Job at The Phoenix Group, West Palm Beach, FL

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  • The Phoenix Group
  • West Palm Beach, FL

Job Description

A professional services organization is seeking a full-time IT Support Analyst to provide Level 1 technical support with a high standard of customer service. This role is based onsite in West Palm Beach and supports internal users across multiple departments, including senior-level staff and executives. The position requires a polished, proactive approach to solving IT issues in a fast-paced environment.

Key Responsibilities:

  • Deliver hands-on technical support for desktops, laptops, phones, mobile devices, network printers, and various business software
  • Respond to user requests via phone, email, or in person, ensuring timely resolution or proper escalation
  • Accurately document, track, and manage support tickets within a helpdesk platform
  • Receive and process incoming IT equipment, including tagging and maintaining inventory records
  • Provide setup and technical assistance for meetings involving audio/visual equipment and conferencing tools
  • Prepare and deploy new hardware, install software, and configure user profiles and accounts
  • Support after-hours or weekend IT initiatives and special projects as needed
  • Understand basic networking concepts as they relate to user connectivity and troubleshooting
  • Collaborate effectively with team members while also managing individual tasks with minimal supervision
  • Maintain a calm, customer-focused demeanor when handling technical issues

Qualifications & Skills:

  • Strong organizational abilities and attention to detail
  • Clear, professional communication skills, both written and verbal
  • Proficiency with Windows 10/11 and Microsoft Office 365 applications
  • Comfortable learning and supporting new software platforms as needed
  • Commitment to delivering high-level internal customer service

Education & Experience:

  • Bachelor's degree or equivalent combination of education and hands-on experience
  • At least one year of IT support experience preferred
  • Prior experience in a professional or corporate office environment is a plus
  • Must be able to travel locally for on-site support when required
  • Occasional evening or weekend hours may be necessary for system rollouts or maintenance

Job Tags

Full time, Afternoon shift,

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