Job Description

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change.

We are currently looking for our:

Office Manager – JFK Terminal 1

What we offer

Reporting to the General Manager and collaborating closely with the Operations and Marketing Teams, this full-time role is pivotal in managing comprehensive site-level administration across URW’s field offices at New Terminal One and Terminal 8 at John F. Kennedy International Airport. The Office Manager drives the seamless execution of contract and vendor management, finance administration, tenant support, and office operations, ensuring all activities align with company policies and compliance standards.

This role serves as the central point of coordination for service contracts, vendor onboarding and renewals, and finance processes including accounts payable, receivable, and month-end accounting support. It also facilitates effective tenant communication and site logistics, overseeing everything from sales data collection to access control and vendor coordination.

With responsibility for organizing and maintaining two physical office locations, the Office Manager supports both internal teams and external stakeholders—delivering an exceptional service experience for guests, retail partners, contractors, and cross-functional colleagues alike. Success in this role requires strong organizational skills, adaptability, and a proactive approach to managing complex workflows in a dynamic airport environment.

Scope

1. Contracts Administration

• Owns all contract administration and ensures compliance with the Contract Policy and Finance Authorization Matrix for all planned onsite work.
• Manages the Vendor Maintenance process, including onboarding new vendors and processing contract renewals.
• Maintains a centralized Contract Log and digital archive of all active contracts, amendments, expirations, and insurance documents.
• Drafts and issues service contracts and work orders in partnership with Operations and Marketing leads.
• Supports the RFP/bidding process and manages related compliance tasks, including Know Your Partner and GAN checks.
• Coordinates vendor access, insurance verification, and required permissions from the Terminal Operator and/or Port Authority.

2. Finance Administration

• Manages all Terminal-specific Accounts Payable (AP) activities: opens POs for contracted work; collects, uploads, and codes invoices; matches invoices to completed work with supporting documentation; and troubleshoots and resolves issues using the company’s AP software.
• Oversees tenant security deposits: reviews lease terms and account balances, prepares required documentation, and submits to AP for processing.
• Handles Accounts Receivable (AR) for Terminal-specific manual billing (e.g., violations, construction), logs incoming checks, and arranges secure mailing to the lockbox.
• Supports month-end accounting: prepares accruals and documentation, assists with forecasting and reconciliation, uploads and verifies P-card receipts, and maintains audit-ready reports, including Holdover, Manual Bill, Rental Summary, Sales Kick-Out, Rent Roll, and Lease Abstracts.

3. General Coordination & Tenant Support

• Manages tenant communications and data: collects and uploads tenant sales data, issues Open/Closed/What's Happening notices, maintains the Storage Log, and uploads executed storage leases.
• Processes daily site administration: handles incoming/outgoing mail, including Certificates of Insurance, invoices, checks, and other correspondence.
• Prepares and issues Tenant Operational Defaults in accordance with lease terms.
• Coordinates vendor and tenant activity onsite: approves after-hours work permits, verifies insurance and scope of work, and ensures compliance with operations protocols.
• Oversees Minor Works Applications (MWA) and Port Authority submissions, including tracking and documentation.
• Manages access control logistics: processes gate passes, provides onsite escorting as needed, and serves as an Authorized Signatory with an active role in the airport badging process.

4. Office Coordination & Team Support

• Oversees the organization and upkeep of two physical office locations, ensuring each space is well-maintained, properly equipped, and supports a productive and professional environment.
• Manages daily office logistics: books meeting rooms, coordinates catering and meals, and oversees supply ordering and inventory management.
• Supports staff engagement and training: participates in weekly staff meetings, tenant meetings, onsite customer service training sessions, and required corporate training programs.
• Acts as the primary point of contact for staff parking coordination and related administrative tasks.
• Performs other duties as assigned, providing flexible administrative support across departments as needed.

What we are looking for

• Bachelor’s degree or equivalent experience.
• 2–3 years in administrative roles within cross-functional teams.
• Experience with finance administration: POs, invoices, accruals, budgeting.
• Proficient in Microsoft Office suite.
• Comfortable interpreting legal agreements and ensuring policy compliance.
• Handles confidential information with discretion.
• Airport-specific experience and client management skills are a plus.

Key Competencies

• Strong organizational and process management skills.
• Adaptable to changing priorities and deadlines.
• Excellent communication, both written and verbal.
• Exceptional customer service and interpersonal abilities.
• Maintains composure under pressure and in sensitive situations.

Office Location

Inside Terminal 1 at JFK Airport

Compensation

Exempt

$81,000 – $120,000 per year + Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us in Creating Sustainable Places That Reinvent Being Together.

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