Patient Financial Advocate Job at firstsourc, Jonesboro, AR

VUtocHB1TkZaRXdTenhKRzYrSlVlYWVhTGc9PQ==
  • firstsourc
  • Jonesboro, AR

Job Description

Location: ONSITE at a Medical Facility in Jonesboro, AR

Hours: Friday, Saturday, Sunday, and  Monday 8am - 6:30pm

Join our team and make a difference! 

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.  This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able.  Attempts to reach patient by telephone if unable to screen face to face. 
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations :

  • High School Diploma or equivalent required.
  • 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

W orking Conditions :

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws

Firstsource Solutions USA, LLC

Job Tags

Contract work, Odd job, Immediate start, Weekend work, Sunday, Saturday,

Similar Jobs

Southern Spear Ironworks LLC

Structural Steel Project Manager Job at Southern Spear Ironworks LLC

 ...Job Title: Structural Steel Assistant Project Manager Location: Chattanooga, TN Reports To: Director of Operations Salary Range...  ...to ensure field execution, shop coordination, and logistics align with project goals. Key Responsibilities: Lead all phases... 

Archway Physician Recruitment

Pediatric - Gastroenterology Physician Job at Archway Physician Recruitment

 ...general gastrointestinal, hepatobiliary, pancreatic and nutritional diseases Full endoscopy services including traditional and advanced...  ..., endocrinology, cardiology, allergy-immunology, pulmonology, infectious disease, orthopedics, PICU, NICU, ER and hospitalist Strong... 

Provider Solutions & Development

Medical Oncologist Job at Provider Solutions & Development

 ...: "Near Nature, Near Perfect." With a river running right through downtown, Spokane has unbeatable views, award winning cuisine and beer, and the best outdoor recreation nature has to offer Spokane has easy access to numerous lakes (76 lakes within a one hour drive)... 

Radial Inc.

Fulfillment Specialist Job at Radial Inc.

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers... 

Lendmarq

Correspondent Structuring Analyst Job at Lendmarq

 ...with Credit and Asset Management teams to be a resource for partners with scenario and exception questions and post-purchase service. Assist in managing due diligence and production on credit opportunities & securitizations. Oversee pre-close review process, ensuring...