Job Description

Join Cleveland Clinic and experience world-class healthcare at its best. This outpatient therapy clinic , opening in Erie, Pennsylvania , operates through a strategic partnership between Cleveland Clinic and Physicians Rehab Solution (PRS)—the official employer for this role.

Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology, and provide stellar patient care.

As a Patient Support Specialist, you will play a vital role in creating a welcoming and positive experience for every patient. You’ll greet patients and visitors in person and over the phone, schedule appointments, and help ensure each visit runs smoothly. This role requires strong communication skills, attention to detail, and a compassionate approach to patient care. You’ll maintain accurate records, protect patient confidentiality, and support clinic operations by following established procedures. Above all, you’ll contribute to a friendly and efficient environment that promotes patient satisfaction and teamwork across the clinic.

A Patient Support Specialist who excels in this role will:

• Welcome patients and visitors by greeting, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to a team effort by accomplishing related results as needed.
• Other duties as assigned.

Preferred qualifications:

• 1-2 years of Physical Therapy Office experience preferred
• Excellent Customer Service, Telephone, and Communication skills
• Experience with patient scheduling & EMR Systems preferred

Req # 3284

Please note:

Salaries shown on independent job search websites reflect general market data and do not represent official figures from Cleveland Clinic or Physicians Rehab Solution. Compensation details will be discussed directly with candidates during the hiring process.

All caregivers must comply with Cleveland Clinic Health System & PRS policies regarding tobacco, drug testing, and annual influenza vaccination. Equal employment opportunities are provided to all applicants regardless of protected characteristics.

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