Job Description

ABOUT US

Brio Italian Grille brings the pleasures of a Tuscan country villa with signature cocktails, premium wines and food that celebrates the freshest and finest ingredients. In Italian, brio means “lively or joyful.” And from the robust flavors to the welcoming setting, Brio Italian Grille is just that. BRIO’s villa-like interior will transport you to Tuscany with its hand-crafted Italian mosaics, Venetian plaster walls and arches, soaring ceilings and fine marble countertops. The menu features premium steaks, homemade pastas, fresh seafood and crispy flatbreads prepared in an authentic Italian wood-burning oven.

POSITION SUMMARY

The Sales & Marketing Manager is responsible for the day-to-day sales operations and administrative needs of the department and for promoting Brio Italian Grille with Local Community Groups, Area Hotels, Destination Companies, Convention & Visitor Bureaus/Associations, Meeting Planners and other relevant groups to that location through outside sales generating strategies. Additionally, the Sales & Marketing Manager is responsible to help attain sales and profit objectives.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Sales and Marketing Responsibilities

Partner with Local Community Groups, Major Corporations in the Area, Hotels, Destination Companies, Convention & Visitor Bureaus/Associations, Meeting Planners and other relevant groups through outside sales strategies to generate banquet and catering sales.

• Maintain regular contact on a regular basis with area Hotels’ Guest Services personnel.
• Maintain regular contact with Area Hotels and Convention Centers’ Sales and Convention Services Departments through presentations and cold calls in order to obtain referrals and promote current programs.
• Establish and maintain contact with local Convention & Visitors Bureaus (CVB) in order to obtain group leads and referrals.
• Participate in professional organizations and associations events based on membership needs determined for your Unit in order to network and promote the restaurant.
• Report to Director of Sales, General Manager and Corporate Sales Team on your weekly activities and sales goals.
• Collaborate with Corporate Sales Team by creating awareness of upcoming and current promotions with the above-mentioned groups, Hotels and other appropriate groups.
• Conduct site inspections for Destination Management Companies and Meeting Planners. Provide restaurant/product information as requested and prompt follow-up.
• Regularly conduct marketing plans accordingly. These will include, but are not limited to, evaluation of the following: Hospitality, Corporate and Conventions industry media and publications, area competitor’s product and prices, and city/state visitor statistics and market trends.
• Manage National Accounts assigned by the Corporate Sales Team by conducting sales presentations, visits, follow-up calls, Familiarization Tours, and maintaining regular communication with the Corporate Sales Team Member responsible for the account.
• Work closely with General Manager to measure local market impact and exposure versus related expenditures of current programs and promotions.
• Implement promotions and programs with local groups based on your city’s trends (i.e. schools, colleges, athletic leagues, teams, local businesses, etc.) in order to solicit group bookings and/or increase foot traffic to the restaurant.

Day To Day Responsibilities: Sales Operations

• Ensure positive Guest experience by monitoring and ensuring appropriate 10 Steps of Service.
• Ensures that proper cash handling procedures are followed.
• Create a positive guest experience and provide quality service through detailed event planning
• Book parties and events for the restaurant.
• Obtain all relevant information from event or travel planner and send appropriate menu and merchandise pricing information.
• Assist the event/travel planner with menu and merchandise selection.
• Generate a Banquet Event Order, contracting the event specifications.
• Follow-up with the Event Planner to secure an executed/signed contract and deposit.
• Re-confirm final counts and details forty-eight hours prior to the event.
• Communicate all event details to all departments of the restaurant via the weekly Bookings Package, Daily Bullet Sheet and Managers Meeting.
• Prior to the event, meet with the Manager on Duty handling the event to ensure a successful function and to ensure all requirements of a particular group are met.
• At least one hour prior to the event, conduct a walk-through of restaurant floor set up with Manager handling the event.
• At completion of function, follow up with client for possible future business.
• Assist in collecting funds after departure of group, if necessary.
• Sell to service and ad hoc groups calling in as inquiry calls.
• Follow up and service corporate bookings and leads sent by the Corporate Sales Team and submit confirmation in return in a timely manner.
• Maximize unit profitability through proper yield management.
• Knowledge and Adherence to all policies and procedures, including standard Sales Operating Procedures, use of Standard Sales Forms and Menus.
• Occasional delivery duties when needed.

POSITION QUALIFICATIONS - SKILLS & ABILITIES

Qualifications

• Education: Associate's Degree (two year college or technical school) preferred
• Experience: Two (2) to four (4) years related experience. Minimum three years in the Hospitality/Restaurant industry with management experience in catering and sales.
• Excellent written communication, verbal communication and organizational skills.
• Ability to travel in-area to generate sales more than 50% of the workweek with reliable and presentable transportation.
• Ability to work extended hours including nights and weekends.
• Ability to conduct site inspections.
• Public speaking experience a plus.
• Computer Skills: Experience with Microsoft Outlook, Excel and Word. Knowledge of Tripleseat booking system preferred.

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