Service Now ITOM SME Job at Compunnel Inc., Washington DC

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  • Compunnel Inc.
  • Washington DC

Job Description

Roles Responsibilities:

• 8 to 12 years working with ServiceNow platform in enterprise wide multitier ServiceNow production environment

• Good Understanding of implementing CMDB Discovery Service Mapping

• Help in identifying issues gathering data analyzing and presenting solutions

• Work closely with architect to ensure technically feasible solutions

• Help in reducing implementation efforts

• Capture business and user requirements as stories for agile shops

• Ensure requirements are understood developed tested and delivered to specification

• Own the relationship with project stakeholders to identify prioritize model and document business process and data requirements

• Represent project stakeholders throughout planning development and release processes

• Work with the platform team to develop release estimates

• Design and develop an end-to-end data alignment process document including CMDB CSDM process and procedures

• Ensure all client environment specific requirements are captured in the process and procedures

• Present the process and procedures to stakeholders and obtain a sign off

• Develop training material and train necessary stakeholders on the new process and procedures

Certifications

• ServiceNow Administration certification

• ServiceNow Implementation Specialist Certification Service Mapping Discovery various tracks

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow ITOM-Discovery, ServiceNow SecOps, ServiceNow-Event Management

Job Tags

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