Role Description

This role involves architecting and designing scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM.

• Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals.
• Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform.
• Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy.
• Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows.
• Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency.
• Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies.
• Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• ServiceNow Certified System Administrator and Certified Application Developer required; Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable.
• Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies.
• Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics).
• Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms.

Requirements

• 7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments.
• Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains.
• Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design.
• Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows.
• Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes.
• Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines.
• Leadership of team of small number direct reports desirable but not required.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement