IT Service Management (ITSM) Analyst
JOB SUMMARY
Position acts as system administrator, configuration analyst and SME for the ITSM Management Tool. This position supports the development, maintenance and improvement of core ITSM processes, as well as in the development, analysis and reporting of Key Performance Indicators (KPI’s) and metrics. This role will interact closely with the ITSM Product Owner to understand customer and stakeholder requirements for key activities, to ensure alignment with ITSM initiatives, and drive continuous process improvement.
ESSENTIAL DUTIES
MINIMUM QUALIFICATION REQUIREMENTS
Education
Bachelor’s degree in Computer Science or Computer Information Systems, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
Experience
Minimum 3 years experience
Skills
-Or-
An equivalent competency level acquired through a variation of these qualifications may be considered.
Certificates, Licenses, Registrations
PHYSICAL REQUIREMENTS
Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
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