Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

The ServiceNow Developer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. 

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Key responsibilities:

• Contributes to the ServiceNow platform roadmap and strategy
• Develop and maintain the ServiceNow platform in alignment with the strategy
• Enforce platform engineering and development standards
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
• Provide input to and sign off on solution design for complex features
• Adhere to ServiceNow code quality control processes and routines

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Skills:

• Analytical Thinking
• Application Development
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration

Required Qualifications and Experience:

• Bachelor's degree in Computer Science or related field or equivalent work experience
• Minimum of 3+ years of experience a ServiceNow development and engineering
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications
• Experience with ServiceNow cloud platforms
• Designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience with continuous integration between ServiceNow modules and integrated applications
• Experience with highly-regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
• Building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
• Supporting ServiceNow integrations for security, risk, and compliance
• ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
• Leveraging MID servers for integration and automation
• Front-end technologies like HTML, CSS, and JS
• Custom REST/SOAP APIs (web services)
• ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets
• CMDB design and implementation
• ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
• Gathering and analyzing system requirements

Desired Credentials:

• ServiceNow certified implementation specialist (CIS)
• ServiceNow certified application developer (CAD)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Tags

Full time, Work experience placement, Work at office, Shift work, Day shift,

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