Job Description

Who We Are:

School of PE provides continuing education and training for learners pursuing or maintaining professional certifications. Our programs foster professional growth and career advancement in a diverse, global society. At School of PE, we believe that every learner should begin with the end in mind — and our purpose is to provide a lifelong learning experience through high-quality exam preparation and continuing education.

School of PE is backed by Alpine Investors, a people-driven private equity firm committed to building enduring companies by working with, learning from, and developing exceptional people.

About the Role

If you enjoy helping others, solving problems, and creating positive experiences, this is a great entry point into education and student success!

As a Student Services Representative, you’ll serve as the first point of contact for our students — answering questions, resolving issues, and ensuring a professional, friendly, and supportive experience. This is a full-time, on-site role based in Dublin, OH.

What You’ll Do

• Serve as the main contact for students via phone and email (average 30+ calls and 50–60 emails per day)
• Assist students with registration, account maintenance, and general inquiries
• Follow established processes to handle student inquiries efficiently and accurately
• Provide support for special projects, reports, and administrative tasks
• Collaborate with teammates and other departments to ensure a seamless student experience

What We’re Looking For

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office or Google Workspace
• Bachelor’s degree preferred or equivalent customer service experience
• Friendly, proactive, and detail-oriented — with a passion for helping others succeed

Benefits & Perks:

• Competitive pay
• Medical, dental, and vision insurance
• Employer-paid life insurance and short-term disability
• 401(k) with company match
• Paid holidays and PTO
• Gym membership discount
• Professional development reimbursement
• Employee Assistance Program (EAP)

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