Technical Production Specialist Job at Dexian, Richmond, VA

V3F4Z29lWk9ZVXdTeUJwQzQrRlhkcUNhS3c9PQ==
  • Dexian
  • Richmond, VA

Job Description

Production / Technical Support II

Work Location: Richmond VA 23228-6501

Duration: 12 Months

3D Onsite/2D WFH

Position will be 3-day position -- Thursday, Friday, Saturday, and Richmond is the priority for location.

Responsibilities include, but not limited to:

Use of monitoring tools to proactively identify and research potential production incidents.

Respond to alerts regarding potential production incidents.

Escalate to advanced support as needed for problem resolution.

Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

Perform all environment routing, cycling, and implementation of splash pages.

Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

Execute procedures reliably and escalate appropriately to solve incidents quickly.

Proven team player who can work comfortably in a multicultural environment.

Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI,

Experience with HVD, Windows

Experience in a large IT production support environment

Basic understanding/exposure to ITIL/ITSM.

Ability to work in non-contiguous shifts including weekend days.

ITIL Foundation/Intermediary certification

Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Job Tags

Worldwide, Flexible hours, Shift work, Saturday,

Similar Jobs

The H&K Group

Construction Intern - Lehigh Valley Job at The H&K Group

 ...Lehigh Valley Division , part of the H&K Group, Inc. is seeking a self-motivated Construction Intern to support a variety of projects in Eastern Pennsylvania. The individual will learn the profession as duties are performed and work closely with our Project Managers... 

Staffing Proxy

Front Office Coordinator Job at Staffing Proxy

 ...Sophisticated Hearing is a modern audiology and hearing healthcare clinic in Ridgewood, NJ, known for delivering personalized solutions and compassionate care. As the practice continues to grow, they are expanding their front office team to meet rising patient demand.... 

Remote Customer Service Jobs

Chat Support Work from Home - No Experience, Flexible Hours, Paid Weekly | $25-$35/hr Job at Remote Customer Service Jobs

Job Title: Remote Chat Support Specialist Compensation: $25$35 per hour, paid weekly via direct deposit Location: Fully remote open to global applicants Schedule: Flexible shifts ranging from 4 to 8 hours; 1540 hours per week Experience Required: ...

SeekTeachers

Teaching Jobs Job at SeekTeachers

 ...&##127775; Now Hiring: Western-Trained Teachers for Prestigious International Schools in Kuwait Teach. Inspire. Thrive in the Middle East. Are you an experienced, passionate educator looking to take your teaching career to new heights... 

The Peter G. Peterson Foundation

Research Associate Job at The Peter G. Peterson Foundation

 ...put America on a sustainable fiscal path. As a non-partisan organization, the Foundation engages in grant-making, partnerships, and research to educate and involve Americans from a variety of perspectives. Department Summary The Research Team is a group of policy...