Production / Technical Support II
Work Location: Richmond VA 23228-6501
Duration: 12 Months
3D Onsite/2D WFH
Position will be 3-day position -- Thursday, Friday, Saturday, and Richmond is the priority for location.
Responsibilities include, but not limited to:
Use of monitoring tools to proactively identify and research potential production incidents.
Respond to alerts regarding potential production incidents.
Escalate to advanced support as needed for problem resolution.
Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
Perform all environment routing, cycling, and implementation of splash pages.
Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
Execute procedures reliably and escalate appropriately to solve incidents quickly.
Proven team player who can work comfortably in a multicultural environment.
Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI,
Experience with HVD, Windows
Experience in a large IT production support environment
Basic understanding/exposure to ITIL/ITSM.
Ability to work in non-contiguous shifts including weekend days.
ITIL Foundation/Intermediary certification
Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
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