Job Description

Direct Hire Opportunity with a great organization!

Onsite opportunity in Dallas with hybrid remote potential in the future based on performance

Opportunity to earn bonuses on a monthly basis based on performance after training

Shift - Monday to Friday, start time between 7am to 10am, 8 hour shifts

Responsibilities:

Handle full care coordination for members and maintain close communication to educate members on how their benefits work

• Assist members with finding a provider in network for surgeries
• Assist with scheduling procedures
• Handle inbound and outbound calls
• Send referrals
• Confirm appointments with patients and provider offices
• Taking information from members and logging this correctly into the CRM system
• Assist with booking travel
• Coordinate follow up appointments
• Call provider offices to request medical records

Qualifications:

• Bachelor's or Associate's Degree required
• Exceptional customer service skills
• Ability to commute to and work in the Dallas office daily
• Ability to work in a fast paced environment
• Empathetic

Preferred Qualifications:

• Healthcare experience

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