Job Description

Requisition ID: 108706 

 

Share Our Purpose. Be Yourself. Feel Valued.  

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook ,  Twitter and  Instagram .

 

 

 

Job Information

Pay: $26.00 to $42.18

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has  the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined  based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.  

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee  Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits,  health and wellness programs and much more!  

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!  

 

 

 

Work schedule Monday to Friday 7:00 a.m. to 3:30 or 8:00 a.m. to 4:30 p.m. On-call rotation of every 3 or 4 weeks. 

Primary Role

This position is 90% customer service based and minimal laboratory work.

Responsible for collecting samples from customers, treatment plant or distribution system, performing routine waterquality analyses, sample custody, data entry and recordkeeping. Interpret water quality results and initiate chemical dosage changes to treatment process. Responsible for organizing functions and activities related toenvironmental management and water quality for assigned facility. Investigates water quality complaints in thefield and determines course of action needed. Responsible for maintaining all applicable lab certifications,accreditations, or approvals to conduct compliance and process quality control work.
Implements the day-to-day collection of water quality samples. Implements programs to ensure environmental compliance. Assists in resolving treatment issues.

Key Accountabilities

 

• Conduct compliance sampling and/or analysis, as required, to ensure compliance with federal and state waterquality regulations and company approved water quality standards. Continuously evaluate water/wastewatertreatment processes and recommend modifications to maintain or improve water quality.
• Identify potential issues and problems and initiate responsive actions and mitigate environmental violations.
• Monitor/calibrate and troubleshoot analyzers, equipment, etc. to ensure established standards of performanceand accuracy are maintained.
• Coordinate customer communications for sampling requirements, including, but not limited to: compilingcustomer information; communicate via phone, mail, & email; bottle drop off and collection; share sampleresults; and coordinate site plan maintenance.
• Conduct special projects and prepare reports as needed.
• Work with internal and external customers to build good relationships and solve laboratory issues.
• Evaluate and monitor supplies and other laboratory costs to assist in maintaining the lab budget.
• Assists in planning, preparation, and control the portion of the financial plan relating to responsibilities.
• On-call rotation every 4 weeks required.

Knowledge/Skills

• Multi-tasking, Prioritize deadlines, Self-Starter, Good Communication Knowledge of basic chemistry and laboratory techniques and QA/QC programs. Knowledge of regulatory requirements.
• Working knowledge of MapCall, Word, Excel, and Access. Knowledge of federal and state environmental standards and regulations and understanding of current environmental legislation and regulations.
• Regulatory knowledge of proper lab analytical testing methods.
• Must understand principles of water and/or wastewater treatment and be able to troubleshoot systems.

Experience/Education

• Minimum Two (2) to four (4) years experience in water, wastewater, or environmental compliance.
• A 4 year degree in physical, chemical or environmental sciences may be substituted for experience.
• HS Diploma or GED required.

Travel Requirements

Local & Regional travel within Illinois on monthly basis per district.

Other

• Ability to sit, stand, and walk for long periods of time.
• Ability to lift 50 lbs.
• Stairs required.
• Must be able to distinguish colors to conduct testing using normal colorimetric methods.
• Active State issued Driver’s License required with the ability to pass a motor vehicle report.
• Laboratory, Indoor/Outdoor, production/office environment

Competencies

Collaborates

Cultivates innovation

Customer obsessed

Champions safety

Drives Results

Nimble learning

 

 

Join American Water... We Keep Life Flowing ™

 

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Tags

Work experience placement, Work at office, Local area, Monday to Friday,

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