Wholesale Customer Service Representative Job at 24 Seven Talent, Cypress, CA

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  • 24 Seven Talent
  • Cypress, CA

Job Description

A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector.

Responsibilities:

  • Oversee order processing and reporting through the ERP system.
  • Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment.
  • Proactively identify and resolve any order fulfillment issues or documentation discrepancies.
  • Troubleshoot packing challenges and generate labels as needed.
  • Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff.
  • Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk.

Requirements:

  • Minimum of 5 years’ customer service experience in the apparel industry.
  • Proven experience in order entry/management and reporting.
  • Background in logistics with a solid understanding of warehouse operations.
  • Ability to multi-task and prioritize workload effectively.
  • Excellent team player who can adapt to various responsibilities as required.
  • Strong follow-up skills paired with exceptional organizational abilities.
  • Outstanding written and verbal communication skills.
  • Familiarity with wholesale apparel industry processes and ERP systems specific to apparel.
  • Proficiency in Microsoft Office products.
  • Must possess EDI knowledge.

If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!

Job Tags

Full time, Work at office, Overseas,

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