Job Description

Kind  is seeking an After Hours Care Coordinator who can support our team in the field on nights and weekends. This is a part time role. We are seeking someone to cover 1-2 weekday shifts per week and 1-2 weekend shifts per month. If you are an experienced CNA or PSS looking for more administrative experience, this job is for you! We are looking for a candidate to be a part of our team for the long haul.

At  Kind  we only hire committed, professional Caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member. 

Purpose:  

The After Hours Care Coordinator is responsible for supporting our Care Team in providing excellent home care services beyond regular office hours on weeknights and on weekends. 

Main Duties:  

• When assigned on-call, answer all urgent phone calls outside of regular office hours on evenings and weekends.
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments. 
• Monitor the after-hours email for any missed clock-ins / outs and voicemails.
• Track  all incoming calls, missed clock-ins, and voicemails in the on-call log; respond to each as needed. 
• Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.  
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements:  

• Must have reliable phone service and internet access throughout their shift. 
• Must be available and able to answer and respond to incoming phone calls throughout their shift. 
• Must live within Cumberland County.
• Must be ready to support caregivers by providing caregiving services to clients if needed at any time throughout their shift.
• When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, as long as they are able to meet the above requirements. 

After-hours Administrator Qualifications:  

• High school diploma required. 
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting. 
• Certified Nursing Assistant (CNA) or Personal Support Specialist (PSS) or Direct Service Worker (DSW) Certificate is required.
• Passion for helping seniors remain safe and independent wherever they call home. 
• Valid driver’s license, reliable insured vehicle and smart phone. 
• Ability to complete a Driving Record check and Background check. 

Why Kind Senior care?  

• We offer  Paid Sick Time.  
• We value work/life balance and provide flexible scheduling. 
• We believe in recognizing the excellent work of our caregivers in a variety of ways, including: incentive programs, bonuses for performance and Caregiver referrals and more! 
• We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers. 
• We are family owned and operated. 

Compensation:  $35.00 - $70.00 per day

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