Job Description

Seniors Helping Seniors® of Greater Boston and Metrowest is an in-home service that matches seniors who need help with seniors who want to help throughout the Greater Boston and Metrowest area. We have a vibrant, fast-paced, and friendly office environment and are hoping to find the right person to join our expanding office team.

The Client Care Coordinator is a vital link to the growth and success of Seniors Helping Seniors® of Greater Boston and Metrowest and will be the ongoing point of contact for clients, their families, community partners and potential caregivers; therefore, strong communication and interpersonal skills are essential qualities in order to be successful in this role. The ideal candidate must have superior attention to detail, excellent written and oral communication skills, and an ability to multitask and see tasks through completion amid frequent interruptions. 

Essential Skills and Qualities:

• Enthusiastic. We are looking for someone who is excited about the unique work we do and is able to easily convey this to caregivers, families and community partners.
• Superior attention to detail and ability to switch gears with shifting priorities. Given all of the moving parts and daily interruptions, it is critical that the Client Care Coordinator is able to shift his/her/their attention while still being detail-oriented and focused on quality.
• Organized, systems-thinker. In an environment with lots of moving pieces, systems are essential and the ideal candidate would have a firm grasp on the importance of organization and systems.
• Highly communicative and collaborative. We are a quickly expanding team and we deeply value cohesiveness and collaboration. Communication and respect are key to our success in serving our clients, caregivers, and referral sources effectively.
• Self-motivated and a “can-do” attitude. If you encounter a problem, we want you to be a part of the solution! While we value collaboration, it is important to have the ability to work independently and the ideal candidate would be someone who is self-directed.
• Strong desire to learn. We want to work with people who are curious by nature and there are lots of learning opportunities offered in our community. We value working with people who are excited about gaining knowledge and we support continuing education opportunities.
• Problem Solver and Critical Thinker. Working in human services, challenging situations are the norm. We want someone who is a good problem solver, has a positive attitude, is a good listener, and knows when to ask for help.

Job Responsibilities:

• Effectively liaise between clients, client families, professional partners and caregivers to ensure care is delivered with the highest level of quality amidst ever-changing client needs 
• Carry a caseload of 60-75 clients, where responsibilities would include: ongoing staffing needs, ad-hoc scheduling and case management
• Creatively staff new clients using real-time data on caregiver availability and compatibility
• Respond promptly to all incoming calls including calls from caregivers, families, professionals and prospective clients
• Communicate immediately with all key stakeholders regarding any client/caregiver changes - this includes, but is not limited to: caregiver, client, client’s facility, client’s primary contact
• Document all shift changes, adjustments and communications in the company database
• Troubleshoot any issues that arise with any Seniors Helping Seniors caregiver
• Assist with caregiver/client introductions as needed
• Participate in quality improvement initiatives through in-person caregiver/client check-ins in the community
• Additional duties as assigned by management

Requirements:

• A minimum of three years of customer service and/or case management experience in an office environment
• Valid driver's license and reliable transportation
• Proficiency in Microsoft Office 
• Passionate about enhancing the lives of seniors
• BA/BS in related field a plus

Please include a resume to be considered for this position. Preferred consideration for those who submit a cover letter.

Job Type: Full-time, in office, Monday through Friday, 9am-5pm

Salary: $60,000,plus health and dental benefits with optional 401K

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