Customer Experience Designer Job at Kaeppel Consulting, LLC, San Antonio, TX

WHFWcnBlaE9aRW9YekJ0RjVlSlhlS0NlTGc9PQ==
  • Kaeppel Consulting, LLC
  • San Antonio, TX

Job Description

Overview:

Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Responsibilities:

- Translate research insights into customer journey maps and service blueprints.

- Design wireframes, process flows, and prototypes that enhance customer experience.

- Collaborate with content writers, researchers, and technical teams to align on design direction.

- Facilitate design thinking workshops and co-creation sessions with stakeholders.

- Support testing and refinement of design solutions based on user feedback.

Qualifications:

- Bachelor’s degree in Design, HCI, or related discipline.

- 5+ years in UX, service design, or customer experience roles.

- Proficiency in design tools such as Figma, Miro, or Adobe XD.

- Experience designing for complex ecosystems or multi-channel experiences.

- Strong facilitation and collaboration skills.

Job Tags

Similar Jobs

KPFF Consulting Engineers

Structural Engineering Project Manager Job at KPFF Consulting Engineers

Company Description At KPFF Consulting Engineers , we are more than just an engineering design firm . For over 60 years , we have dedicated ourselves to innovative, sustainable engineering that shapes the built environment and tackles complex infrastructure...

Kellymoss Inc.

Porsche Project Shop Technician Job at Kellymoss Inc.

 ...WI - Onsite About Kellymoss At Kellymoss, we don't just build Porscheswe engineer champions. As a global leader in Porsche motorsports, custom builds, and elite restoration, we combine precision, performance, and passion to push the limits of what's possible. With... 

Hinterland Insurance

Senior Property Underwriter Job at Hinterland Insurance

 ...this role: We are seeking a skilled and detail-oriented Senior Underwriter to join our dynamic team. As a Senior Underwriter, you will be responsible for assessing, evaluating, and underwriting insurance contracts and policies. You will analyze various risk factors,... 

Hilo Medical Center (Hilo Medical Center)

Regional Director of Materials Management (Administrative Services Officer I) Job at Hilo Medical Center (Hilo Medical Center)

 ...and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Medical Center, Hale Hoola Hamakua, Kau Hospital, and the Yukio Okutsu State Veterans Home, delivers a full range of services and programs. Our three hospitals... 

PriceSenz

Cleaning Specialist Job at PriceSenz

Job Title: Cleaning Specialist Location: DFW Airport, Dallas, TX Open Positions: 10 (6 for Cleaning Team) Employment Type: Contract Job Summary We are seeking dependable and hardworking Guest Assistants to join our contractor team at the airport. Under the...