Customer Service Representative Job at flyADVANCED Aviation Group, Blue Bell, PA

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  • flyADVANCED Aviation Group
  • Blue Bell, PA

Job Description

Job Description/Responsibilities

  • Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.
  • Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:
  • Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
  • Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
  • Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
  • Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
  • Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
  • Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
  • Maintain customer records, generate reports, and carry out general administrative responsibilities.
  • Provide support with administrative tasks related to the operations of the flight school.
  • This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.

Qualifications/Skills

  • Excellent oral and written communication skills
  • Ability to work independently with little direct supervision and work as part of a team
  • Ability to accept responsibility
  • Effective multi-tasking and time management skills
  • Knowledge of Customer service principles and practices
  • Professional personal presentation
  • Attention to detail

Job Tags

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