Job Description

This position functions as the primary as the strategic business leader of the Omni Tucson National Resort and Spa and Country Club . The General Manager will orchestrate all facets of the resort and club operations, enhancing our guest and esteemed membership experience, associate satisfaction, and financial performance. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand and a return on investment to ownership.

This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, guest and member satisfaction, and team development. The ideal candidate will be a catalyst for excellence, driving operational success and fostering an inspiring team culture.

Strategic Leadership: Steer the Resorts strategic direction, aligning business goals with exceptional service standards for our guests and members. Spearhead long-term planning, including business, capital, and budgeting strategies to secure the Resorts legacy.

• Provides strategic direction and direct support to ensure a guest/member-centric culture.
• Assists in the development of the Resorts long range and annual business, capital, and budget plans.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
• Participates in member relations to facilitate retention and acquisition.
• Participate and engage in Omni Tucson National executive committee meetings.
• Oversee and guide the resort Executive Committee that represents all aspects of resort operations.
• Identifies key drivers of business success.

Operational Excellence: Oversee all divisions of the resort operation including rooms, F&B, spa, golf, programming, membership, ensuring seamless integration and high-quality service delivery.

• Hands-On approach that inspects what is expected.
• Oversees and assists in development and adherence to needed policies and procedures.
• Oversees Omni Tucson National human resources, food & beverage, rooms, spa, golf, catering, and banquet teams to establish and maintain a cohesive guest/member experience.
• Develops, maintains, and administers the management organizational plan and initiates improvements as necessary. Works with subordinate department heads to schedule, supervise, and direct the work of all resort employees.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Oversees the care and maintenance of the resort’s physical assets and facilities.

Team Development & Culture: Cultivate a dynamic leadership team, promoting career development, operational excellence, and a guest/member-centric culture. Implement robust training programs, fostering a supportive environment that values feedback, open communication, and a high degree of accountability.

• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develop and oversee the Omni culture for the resort operation.
• Fosters associate engagement to providing excellent service.
• Measure and respond to associate feedback from ‘Pulse’ and ‘Associate Engagement Survey’.
• Ability to develop and implement SOP’s and training programs for club operations.
• Utilizes an “open door” policy.
• Holds staff accountable for successful performance in a positive manner.
• Identifies leadership and fosters career development.

Financial & Risk Management: Ensure robust financial health through accurate forecasting and effective management of resources. Take an active role in risk management, safeguarding the Resorts interests and assets.

• Develops and manages monthly forecast and annual budget; takes effective corrective action as required.
• Supports the financial success of the P&L.
• Works with the Accounting Department to analyze financial statements, manage cash flow, and establish controls to safeguard funds. Reviews income and costs relative to goals, taking corrective action as necessary.
• Makes financial decisions with an ownership mindset.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Assures that the facility is operated in accordance with all applicable local, state, and federal laws.

Participates directly in risk management issues and prevention including legal and workers compensation.

• 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.
• A proven history of providing best-in-class customer service and enhancing the guest/member experience
• Previous experience in a resort environment with seasonal business fluctuations preferable.
• Exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team.
• Strategic thinker with the ability to navigate challenges and capitalize on opportunities.
• 10+ years of P&L responsibilities

Job Tags

Similar Jobs