Intake Specialist Job at Jebaily Law Firm, Florence, SC

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  • Jebaily Law Firm
  • Florence, SC

Job Description

About Us:

We are a growing personal injury law firm with four dedicated attorneys committed to delivering high-quality legal services to our clients. As our firm continues to expand, we are seeking a motivated and experienced Intake Specialist to join our team and play a critical role in the client onboarding process.

 

Position Summary:

The Intake Specialist will serve as the first point of contact for potential clients, ensuring a seamless and professional experience from the initial phone call to the formal onboarding process. This position requires a skilled communicator who is highly organized, self-motivated, and capable of managing a rotating attorney schedule. The ideal candidate will have prior experience in personal injury law and working knowledge of cloud-based intake platforms, particularly Filevine and LeadDocket or similar systems.

 

Key Responsibilities:

  • Serve as the initial contact for new client inquiries via phone, email, and online leads
  • Conduct thorough intake interviews to gather essential case information and assess potential claims
  • Coordinate client sign-ups and ensure proper documentation is completed and processed efficiently
  • Manage the attorney rotation for new case assignments and schedule consultations accordingly
  • Maintain detailed records in Filevine, LeadDocket, and other case management tools
  • Follow up with prospective clients who have not yet retained the firm
  • Handle high call volumes with professionalism and empathy
  • Ensure a smooth transition from intake to case management

 

Required Qualifications:

  • Minimum 2 years of intake or legal administrative experience, preferably in personal injury
  • Strong working knowledge of Filevine, LeadDocket, or comparable legal intake software
  • Excellent communication and interpersonal skills
  • Highly organized with strong attention to detail
  • Ability to work independently and take initiative without constant supervision
  • Comfortable managing attorney schedules and working in a fast-paced environment

 

Preferred Qualifications:

  • Bilingual (Spanish/English) a plus
  • Previous experience in a growing firm environment
  • Receptionist experience highly noted

 

Why Join Us:

  • Be part of a dedicated and supportive team of legal professionals
  • Opportunities for growth as the firm expands
  • Competitive compensation based on experience
  • Collaborative work culture focused on excellence and client service

What We Offer:

  • 401k match of 6% after one year
  • Health & Dental Insurance
  • Optional AFLAC coverage
  • Vacation & Personal Time from Date of Hire

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