Job Description

Ocean/Air Freight Operations Director or Senior Manager – Los Angeles or Houston:

The Senior Freight Operations Manager will lead and manage all aspects of ocean, air freight, and inland transportation and logistics operations. The role will be responsible for overseeing the movement of goods, optimizing carrier relationships, and ensuring efficient and cost-effective freight management. Its strategic leadership and operational expertise will be instrumental in driving success while maintaining a focus on customer satisfaction and continuous improvement. You will oversee US op teams among LA, ELP, HOU (total 15-20 teammates). This role reports to the US GM and Global OP from China.

**Prefer: 20 years’ experience in logistics/forwarding industry, including at least 10 years of team management across different locations**

KEY RESPONSIBILITIES:

 Strategic Leadership:

o Formulate and implement both short-term and long-term strategies that harmonize with the company's overarching aims.

o Create and deploy tactical approaches to enhance the efficiency of freight routes, load consolidation, and transportation models that contribute to the company’s profitable

growth.

 Operational Excellence:

o Develop and implement key performance indicators (KPIs) to monitor the operation performance.

o Implement processes and procedures that ensure smooth operations, including order processing, tracking, and reporting.

o Implement best practices to minimize transit times, reduce costs, and enhance overall efficiency.

o Develop and maintain documentation of standard operating procedures to ensure consistency and compliance.

o Evaluate supplier performance based on key metrics and implement corrective actions when necessary.

o Evaluate and implement transportation management systems (TMS) and logistics technology to improve visibility and efficiency.

o Stay informed about industry trends and emerging technologies that can enhance freight operations.

 Customer Satisfaction:

o Collaborate with the sales team to understand customer needs and expectations related to freight operations.

o Ensure timely and accurate delivery of goods, addressing any customer concerns promptly.

o Monitor and oversee freight costs, pinpointing chances for cost reduction, and furnishing

feedback to procurement for rate negotiation and route optimization.

 Risk Management:

o Identify potential risks and disruptions in the freight network and develop strategies to mitigate them.

o Implement contingency plans to address unforeseen events that could impact operations.

Qualifications:

 Bachelor’s degree in Supply Chain Management, Business Administration, or related field;

master’s degree is a plus.

 Minimum 20 years’ experience in freight operations and logistics management, including leadership roles.

 Strong analytical skills with the ability to make data-driven decisions and optimize operations.

 Excellent communication and interpersonal skills to collaborate effectively with internal teams and external partners.

 Proficiency in transportation management systems (TMS) and logistics software (Cargowise).

 Demonstrated ability to lead and inspire a team, driving a culture of accountability and continuous improvement.

 Strategic thinking with a deep understanding of the freight industry landscape.

 Knowledge of regulatory requirements, compliance, and safety standards in freight operations.

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