Job Description

sproos! is looking for a qualified Operations Manager to lead the setup of our West Coast shipping operation, oversee our New Jersey warehouse, manage inventory and spare parts, and ensure our customers stay happy. 

This full-time role based in Harrison, New Jersey, is boots-on-the-ground and strategic. You’ll travel occasionally to the West Coast (and possibly China or Canada!) to make things happen. 

Who We Are

We’re on a mission to make showers fun and stylish for renters with easy, affordable upgrades. We’re looking for a hands-on, entrepreneurial Operations Manager to join our growing team in Harrison, NJ .

What You'll Be Doing

West Coast Setup:

• Identify the ideal location and 3PL partner for our new West Coast shipping center.
• Lead the setup and implementation of that shipping operation (travel required).

East Coast Leader:

• Oversee day-to-day operations at our Harrison, NJ warehouse.
• Manage and support our two part-time evening shipping team members.

Spare Part Pro:

• Build a comprehensive spare parts catalog.
• Organize and maintain that inventory to support fast fulfillment and repairs.

Inventory Guru:

• Manage inventory across all locations to ensure availability while minimizing excess.
• Align with sales to maintain healthy turnover and reduce slow-moving stock.

Purchasing Partner:

• Collaborate with our supply chain lead in China to place supplier orders.
• Forecast demand in partnership with sales to drive smarter purchasing decisions.

Shipping Whiz:

• Own all outbound shipping, including B2B and Amazon shipments.
• Be ready to jump in on the floor when needed to support fulfillment.

Returns:

• Oversee the returns process end-to-end.
• Use return insights to recommend improvements to product design and service.

Customer Support:

• Help our customer service team solve issues efficiently.
• Occasionally interact with customers directly—including online chats or in-home visits.

Team Player:

• Collaborate with warehouse staff and the broader sproos! team to keep things fun, functional, and fast.

Cost Reduction Strategy:

• Develop smarter packaging plans to cut down on shipping costs.

What makes you a great fit?

• Experience : You have experience with e-commerce operations (Shopify and Amazon experience is a plus).
• Organization : You're exceptionally organized when it comes to logistics and inventory.
• Problem Solving: You love solving problems with a proactive, upbeat approach.
• Management : Have experience managing small teams.
• Proactive Approach: You don’t mind rolling up your sleeves—can lift boxes, use a trolley, etc.
• Travel : You have a valid driver’s license to travel to our NJ warehouse

What we offer

• Salary: $60k–$90k, depending on experience.
• Stock Bonus: After 6 months.
• Culture: Fun, fast-growing, dog-friendly office.
• Growth: Plenty of opportunity to grow as we scale!

Job Tags

Similar Jobs